Overview

Region Manager, Virtual

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Virtual Region Manager is responsible for the remote management of a team using a proprietary management platform.  This role requires meeting and exceeding client sales expectations and overall district responsibility for program effectiveness, employee oversight and client/customer satisfaction while utilizing virtual management tools. This is an office type remote role that will require a strong focus on organization and planning, technical knowledge, collaboration, communication, adaptability, and responsiveness. Ideal candidate will thrive utilizing a strong virtual presence and the ability to be screen ready for entire work schedule. Virtual Regional Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps.

The Region Manager is responsible for product training, communication, planning, and relationship management. They provide client feedback and metrics, develop partnerships, seek new opportunities, and drive brand advocacy in their market. Additionally, they coordinate the field team’s efforts, support territory teams, meet reporting deadlines, and ensure compliance.

Responsibilities

Essential Job Functions:

·        Develops and implements regional strategies, monitors performance across the region, and ensures alignment with company goals

·        Conduct weekly virtual business reviews, coaching sessions, and performance check‑ins.

·        Manages a team of remote Managers and may oversee other support staff within the region.

·        Recruit, hire, train and mentor leaders and other staff, fostering a positive and productive work environment

·        Leads, develops, and drives team performance, ensuring consistent quality to satisfy and exceed program goals and objectives utilizing virtual management tools.

·        Closely monitor program objectives and provide critical performance feedback

·        Ensures adherence to company policies and procedures. Providing timely, constructive feedback to managers and teams in real-time and in alignment with the performance management process

·        Develops, maintains and implements processes and KPI's to drive performance and continuous improvement

·        Partners closely with client to provide consistent feedback and performance summary.

·        Provides reporting and analysis on an ad-hoc basis for internal and external stakeholders

·        Monitors performance and improvement by tracking sales, analyzing performance data, and implementing strategies to improve efficiency and profitability

·        Provides program oversight and direction with a client centric approach

·        Responsible for regional financial performance

·        Ensures sales, market and competitive information is recorded

·        Manages client commitment and expectations

·        Consistently evaluate region’s performance vs. expectations

·        Conducts monthly and quarterly business reviews

Qualifications

Required Knowledge, Skills, and Abilities:

·        Must have excellent communication skills: communicate effectively and proficient writing skills.

·        Ability to use digital tools to communicate frequently via email, instant message, phone, etc. 

·        Ability to use and master remote communication and collaboration tools (email, MS Teams, phone, etc.,).

·        Ability to have a strong virtual presence and be screen ready

·        Must have a high level of self-discipline and accountability in managing tasks and time effectively

·        Ability to successfully develop, implement, and manage a fully remote program

·        Must be able to lead, motivate, coach and influence a remote team

·        Ability to focus, time-management, prioritize, organize, meet deadlines and goals

·        Ability to work in team-oriented environment that is fair, open, and honest

·        Ability to maintain confidentiality and credibility

·        Ability to tackle complex issues and develop innovative and practical solutions in a remote environment

·        Action and detail oriented

·        Agile decision-making skills in a fast-paced environment

·        Proficient is SalesForce, Microsoft Suite; Word, Excel, and PowerPoint

·        Ability to create and deliver presentations

·        Strong analytical and problem-solving skills.

·        Ability to multitask and work efficiently under pressure.

·        Strong knowledge of company policy, goals and standards

·        Ability to analyze reports and generate presentations displaying regional performance

Job Requirements:

·        Bachelor’s Degree or equivalent work experience in lieu of degree

·        3+ years’ experience in Area Manager, management or leadership role

·        2+ years’ experience in industry-related field

·        Demonstrated success driving sales and operational performance remotely

·        Full‑time remote capability; strong technological proficiency; Digital literacy

·        May require up to 15% travel; 2-3 weeks per quarter

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [email protected] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.