Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Job Summary: 

The Virtual District Manager role is responsible for remote management of a sizeable team of retail sales reps using our proprietary management platform. This role requires meeting and exceeding client sales expectations and overall district responsibility for program effectiveness, employee oversight and client/customer satisfaction while utilizing virtual management tools. This is office type remote role that will require a strong focus on organization and planning, technical knowledge, collaboration, communication, adaptability, and responsiveness. Ideal candidate will thrive utilizing a strong virtual presence and the ability to be screen ready for entire work schedule. Virtual District Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps.

Essential Functions:

·      Remotely manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, call report compliance, active customer engagement, sales, merchandising, and inventory management

·      Establishes and maintains critical relationships with client and program leadership

·      Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives

·      Manages and delivers required sales productivity and guest experience through rep performance management and engagement via virtual 1 on 1 coaching

·      Ensures employee satisfaction through progressive employee engagement

·      Manages attrition through key performance indicators

·      Manages performance in market to achieve all sales and customer service objectives

·      Works collaboratively with field sales leadership to achieve all client and program objectives

·      Communicates and executes launch of projects and initiatives

·      Participates in and delivers regular program leadership meetings

·      Provides regular reports to program leadership

·      Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times

·      Provides feedback on current kiosk performance, derives plan of action for future progress, and ensures execution to that plan

·      Provides responsibility for distribution, tracking and retention of all team resources

·      Identifies trends and opportunities and utilizes for continuous sales and experience improvement

·      Responsible for all hiring, training, and performance management of employees within market

·      Makes all hiring and termination decisions in collaboration with HR

·      Gathers intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations

·      Coaches and trains store management and sales representatives within market.

·      Responsible for all retail operations within the assigned market

·      Must be proactive about communicating with team members due to the challenges of distance and time lags. 

Qualifications

Required Knowledge, Skills and Abilities:  

·      Excellent communication skills both verbal and written.

·      Ability to communicate via multiple channels.

·      Ability to build and maintain trusting relationships from a distance.

·      Ability to manage a large team of reps ranging from 24-50 employees.

·      Ability to be online (screen ready) during work hours in office environment

·      Ability to promote a collaborative environment remotely

·      Ability to train, coach, guide and develop subordinates remote/virtually

·      Ability to incent and drive sales reps to perform and deliver client expectations remotely

·      Collaboration, problem solving, and critical thinking skills.

·      Action and detail oriented; able to prioritize while handling multiple tasks

·      Strong Technical skills

·      Proficient in MS Office (Word, Excel, PowerPoint, etc.)

·      Proficient in Sales Force and Time Management software

·      Proactive, high energy, self-motivated, an entrepreneurial “can do” attitude

·      Ability to Influence

·      High level of business acumen

Job Requirements:

·      Bachelor’s Degree or equivalent required, experience in lieu of degree acceptable

·      3-5 years training, sales, account management or related experience and 2+ years of retail management experience required

·      Multi-Unit Specialty Retail management experience required

·      Proven record as a leader and multi-unit manager

·      Must be reliable, flexible and self-motivated.

·      Must have excellent client service skills

·      Must be able to maintain professional standards for work obligations (be on-time, video ready, etc)

·      Must be flexible to work evenings and weekends as needed.

·      Must have a valid US drivers license

·      Travel Required – 10% travel required to assigned stores.

o  Out of state travel required.

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [email protected]. 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. 

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.