Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’smost iconic brands. We design, operationalize, and execute managed sales and customer experiencesolutions for companies in B2B and B2C environments.Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes.We live by a set of people-focused values that guide our relationships with each other and with our clients.By putting people first, working together to make others successful, and establishing a rich and empoweredwork culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Licensed Sales Agent II (LSAII) is responsible for connecting with existing and potentialMembers while working on projects requiring strong sales skills to covert the call to a sale with anemphasis of most calls on sales; sales agents are responsible for processing various incoming andoutgoing sales focused phone calls for assigned clients and programs in accordance with policies,procedures, quality standards, and federal laws and regulations

Responsibilities

Essential Job Functions

• Processing various incoming and outgoing sales focused phone calls for assigned clients andprograms in accordance with policies, procedures, quality standards, and federal laws andregulations
• Call processing includes presenting offers, overcoming caller objections, transitioning betweenscript elements, asking for sales, obtaining, entering, and verifying Member information (e.g.names, addresses, etc.), answering questions, resolving issues and providing Member service
• Depending on client requirements, either present offers by reading scripted sales presentationsverbatim or paraphrasing and customizing the presentations based off of product summaryinformation, allowing an opportunity to make an informed decision regarding the purchase of aproduct/service offer and bring Member issue to resolution
• Maintain strict confidentiality of information provided by customer or data accessed withinassigned systems
• Ability to handle member/customer inquiries and escalate as appropriate to supervisor thosesituations outside the LSA’s control
• Complete additional training or certifications required to perform elevated member servicesand/or Multi-Carrier clients.

Qualifications

Required Knowledge, Skills, and Abilities

• Establish and maintain a professional relationship with internal/external customers, teammembers and department contacts
• Maintain excellent product knowledge regarding product offers, pricing and upsells
• Ability to manage multiple channels of communication, including inbound and outboundphone, email, chat and paper
• Ability to move between varying types of inquiries within the same shift
• Possess a command of the English language and the ability to read, analyze, and interpretgeneral business periodicals, professional journals, technical procedures, and computerproducts, as reasonably required.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagramform and manage several abstract and concrete variables

Job Requirements

• High School diploma or GED required; additional education may be required based onindividual projects and/or locations assigned
• Must be identified as “Licensed Agent” per the Delegated Entity Requirements in their homestate
• Must hold and maintain required annual State license certification for the State in which the
• Agent does business, and maintain “Appointment to Sell” the client’s products
• Minimum one year of telemarketing, appointment setting experience, one year of Customer
• Service experience solving customer problems and/or one year of experience in an officesetting environment using the telephone or computer as the primary instruments to performspecific job duties
• Experience using Internet, Window applications (Word, Excel) and email services (Outlook)
• Based on program assignment, including project and/or location of project assigned, may needto be bilingual in English, Spanish, French, or other languages as designated

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [email protected] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Posted Salary Range

Posting Information