Full-time, 40 hours

Monday through Friday. Saturday hours required seasonally and as business needs require. Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Successfully complete a comprehensive Branch Manager Training Program according to a specific schedule and learn all aspects of Branch Operations during the training period. You will collaborate with and support the Branch Manager in managing of the branch’s daily operations. You will support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service.

• Provide quality service to existing and prospective customers seeking loans.

• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.

• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.

• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.

• Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.

• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.

• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.

• Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations.

• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assist manager in review of branch income statement and implementing action plans based on analysis.

• In manager’s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.

• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.

• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor’s degree (e.g. E-4, W1, or O3 and above).

• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.

• Reliable transportation required.

• Effective communication (written & oral) and personal computer skills.

• Ability to complete essential duties/functions in a timely, accurate manner.

• Demonstrated problem-solving skills and interpersonal skills in demanding situations.

• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.

• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

• Customer service experience.

• Internship or work experience in the Consumer Lending or Financial Services industry.

• Bilingual fluency in Spanish/English.

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.