About this role
Job Description
JOB TITLE: Host(ess)
DEPARTMENT: Food and Beverage
SUPERVISOR: Restaurant Supervisor
POSITION PURPOSE: Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.
ESSENTIAL FUNCTIONS:
Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
Always remember to smile.
Verbally communicate to server the table number sat and the number of guests.
Politely take guests to table. Hand them menus, a wine list, and inform them who their server will be. Inform guests of specials and leave with a courteous greeting.
Clean and display proper menus before, during, and after shift.
Check floor for debris, sweep and use carpet sweeper if necessary.
Assist wait staff and bus staff as needed.
Assist with to-go orders.
Thank all guests graciously and invite them to return.
Perform other duties as assigned per Manager.
POSITION REQUIREMENTS:
Must possess an innate desire to serve.
Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
Ability to remember, recite, and promote a variety of menu items.
Ability to move through a crowded room to seat guests.
Ability to relay important reservation requests to servers.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
No prior experience required. Prior hospitality experience preferred.
Ability to multi-task.
Ability to self-motivate during slow periods.
Ability to interact with adults and children in a professional manner.
Cash handling experience preferred.
Ability to direct guests to events throughout the hotel.
Maintain a clean environment and ensure area is always organized.
Clean all menus before, during and after shift.
Ensure proper posture is maintained while at maitre'd stand.
TSSTH
Other facts
About Marcus Corporation
Headquartered in Milwaukee, The Marcus Corporation (NYSE: MCS) is a leader in the lodging and entertainment industries, with significant company-owned real estate assets. The Marcus Corporation’s theatre division, Marcus Theatres, is the fourth largest theatre circuit in the U.S. and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern® by Marcus and BistroPlex® brands. The company’s lodging division, Marcus Hotels & Resorts, owns and/or manages 16 hotels, resorts and other properties in eight states.
Marcus Theatres is the fourth largest theatre circuit in the United States and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern by Marcus and BistroPlex brands. For more information, please visit www.marcustheatres.com.
Marcus Hotels & Resorts owns and/or manages 16 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time Pub & Grill and SafeHouse Restaurants. For more information, please visit www.marcushotels.com.
What you'll do
- The host(ess) greets and escorts guests to their tables while ensuring a courteous and efficient dining room operation. They also communicate with servers about table assignments and assist with various tasks to enhance guest satisfaction.
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