Do you strive to set yourself apart through strategic leadership, operational excellence, and a passion for delivering exceptional guest experiences? Are you energized by overseeing complex hotel operations while partnering with executive leadership to drive performance? If so, The Pfister Hotel is seeking a Director of Operations to lead Rooms and Food & Beverage operations while upholding our Four Diamond service standards.

As the Director of Operations, you will provide executive oversight for the Rooms and Food & Beverage divisions, ensuring operational efficiency, financial performance, and consistent service excellence. Reporting directly to the General Manager, this role serves as a key member of the Executive Committee and acts as the General Manager in their absence. You will work collaboratively with Sales, Revenue, Catering, and Engineering to align operations with strategic objectives.

The AC Hotel Chicago Downtown, redefines the upscale urban stay with elevated service, inspired design, and a true sense of connection to the city. Perfectly located near the Magnificent Mile and just a short ride to the convention center, the hotel offers Marriott Bonvoy Members, local businesses, and discerning travelers a seamless blend of sophistication and comfort. From curated European-inspired spaces to attentive, genuine hospitality, the AC Chicago is the hotel of choice for those who expect more than just a room, they expect an experience.

WHAT YOU WILL BE DOING:
• Provide strategic leadership and oversight for Rooms and Food & Beverage operations
• Ensure exceptional guest service and adherence to Marriott service standards
• Partner with Sales, Revenue Management, and Catering to maximize profitability and   guest satisfaction
• Oversee cleanliness, maintenance, and facility standards across all operational areas
• Drive operational performance in alignment with the hotel’s strategic plan
• Ensure compliance with brand standards, company policies, and employment regulations
• Lead, mentor, and develop department heads and operational leaders
• Monitor and manage labor productivity, departmental budgets, and financial performance
• Analyze operational and financial reports to identify opportunities for improvement
• Foster positive associate relations and a culture of accountability and engagement
• Support succession planning and leadership development initiatives
• Act as General Manager in their absence, as required
• Represent The AC Hotel Chicago with professionalism and executive presence
• Perform additional duties and strategic initiatives as assigned

POSITION REQUIREMENTS:
• Minimum of five (5) years of progressive hotel leadership experience in Rooms and/or Food & Beverage
• Prior experience as a Director of Food & Beverage, Director of Rooms, or Assistant Director of Operations preferred
• Strong understanding of hotel financial statements and operational metrics
• Proven ability to lead large, diverse teams in a full-service hotel environment
• Excellent organizational, communication, and leadership skills
• Ability to develop and execute strategic plans
• Experience in a luxury or full-service branded hotel preferred

EDUCATION:
• Four-year college degree in Hospitality Management, Business, or related field preferred

SCHEDULING & EMPLOYMENT STATUS:
• Full-Time, Salaried
• Schedule flexibility required based on operational and business needs

WHAT’S IN IT FOR YOU:
• Medical, dental, and vision insurance available after one month of employment
• Company-paid life insurance
• Voluntary benefits including pet, accident, and identity protection insurance
• 401(k) with employer match
• Annual bonus incentive based on personal and property performance
• Generous paid time off program
• Discounted hotel rates for associates, friends, and family
• Discounts at Marcus Hotels & Resorts dining, golf, ski, and spa locations
• Complimentary downtown parking

NOTE:
This document describes the general nature and level of work required of people in this job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago is an equal opportunity employer.