About this role
POSITON PURPOSE: Craft exceptional beverages, provide warm and genuine service, and work with precision and care. Provide food items as ordered and to specifications.
ESSENTIAL FUNCTIONS:
· Understand full menu, including ingredients, preparation, and service standards.
· Consistently prepare quality beverages and dishes to standard.
· Maintain cleanliness and organization of work area, performing cleaning as assigned.
· Operate POS system accurately while multitasking and completing side work.
· Comply with accounting guidelines for processing payments and completing closing tasks at end of shift.
· Follow merchandising, stocking, rotation, and storage standards.
· Handle guest orders from start to finish, resolving complaints professionally.
· Assist in other areas of the marketplace as business levels demand.
· Other duties as assigned.
POSITION REQUIREMENTS:
· Prior hospitality, customer service, or barista experience preferred.
· Must be able to learn all menu items and up-selling techniques.
· Basic mathematical skills necessary to operate a register.
· Ability to effectively resolve conflict situations, such as inaccurate check total.
· Outgoing, pleasant personality and the ability to read and speak English sufficient to understand menus and special promotions, and communicate with guests.
· Ability to operate keyboard and Point of Sale procedures to handle cashier functions.
· Detail-oriented and highly organized; able to multitask, prioritize effectively, and work well both independently and as part of a team.
· Physically able to stand, walk, lift up to 25 lbs., and perform required tasks.
Must be able to work a varied schedule to include mornings, days, evenings, weekends, and the ability to work under pressure.
Other facts
About Marcus Corporation
Headquartered in Milwaukee, The Marcus Corporation (NYSE: MCS) is a leader in the lodging and entertainment industries, with significant company-owned real estate assets. The Marcus Corporation’s theatre division, Marcus Theatres, is the fourth largest theatre circuit in the U.S. and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern® by Marcus and BistroPlex® brands. The company’s lodging division, Marcus Hotels & Resorts, owns and/or manages 16 hotels, resorts and other properties in eight states.
Marcus Theatres is the fourth largest theatre circuit in the United States and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern by Marcus and BistroPlex brands. For more information, please visit www.marcustheatres.com.
Marcus Hotels & Resorts owns and/or manages 16 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time Pub & Grill and SafeHouse Restaurants. For more information, please visit www.marcushotels.com.
What you'll do
- The Barista is responsible for crafting exceptional beverages and providing warm service while maintaining cleanliness and organization in the work area. They will handle guest orders, resolve complaints, and assist in other areas as needed.
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