This role offers the opportunity to play a key part in ensuring seamless order processing and IT procurement operations across the business. The Order Desk / IT Procurement Specialist supports our mission by driving timely, accurate, and compliant order fulfillment while collaborating closely with suppliers, internal stakeholders, and supply chain teams. In this role, you will gain hands-on exposure to end‑to‑end procurement processes, develop vendor and contract management experience, and contribute to continuous improvement initiatives in a dynamic, fast‑paced environment.

Position Responsibilities:

• Process and manage customer and internal orders from receipt through delivery, ensuring accuracy and compliance with company policies.
• Coordinate end-to-end procurement activities, including sourcing, purchasing, and vendor management within the IT category.
• Monitor inventory levels and collaborate with supply chain and logistics teams to maintain optimal stock availability.
• Communicate with suppliers to negotiate pricing, lead times, and resolve delivery, billing, or quality issues.
• Provide timely and accurate order status updates to customers and internal stakeholders.
• Prepare, maintain, and reconcile procurement documentation, including purchase orders, invoices, and contracts.
• Support continuous improvement initiatives aimed at streamlining order management and procurement processes.
• Perform other duties and support tasks as assigned.

Required Qualifications:

• Minimum of 1 year of experience in Procurement, Purchasing, Order Management, or Vendor Management.
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong time management skills with the ability to meet deadlines in a high‑volume, fast‑paced environment.
• Ability to work under pressure, manage shifting priorities, and solve problems using analytical skills.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent written and verbal communication skills in English.

Preferred Qualifications:

• Experience supporting IT procurement or technology‑related sourcing categories.
• Familiarity with cloud‑based procurement platforms such as SAP, Scout (Workday), or Ivalua.
• Exposure to contract management processes and documentation.
• Experience working in a cross‑functional or shared services environment.
• Flexibility to work shifting schedules and willingness to be cross‑trained across multiple lines of business

When you join our team:

• We’ll empower you to learn and grow the career you want through hands‑on experience and cross‑functional exposure.
• We’ll recognize and support you in a flexible, inclusive environment where well‑being matters.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].