Summary
About this role
Summary
The Cyber, Security, Risk & Controls (CSRC) organization strengthens how we identify, assess, manage, and report technology risks across the enterprise. As the IT Disaster Recovery & Cyber Resilience Coordinator, you will support key initiatives to ensure information and technology risks are appropriately managed, with a focus on disaster recovery planning, cyber‑resilient architecture, and regulatory alignment. You will partner with global stakeholders to develop, maintain, and test recovery capabilities across critical applications and services. This role provides an opportunity to influence recovery strategies, guide business partners, and drive continuous improvement of the organization’s resilience posture.
Position Responsibilities
Design, implement, and maintain disaster recovery strategies that support business‑critical systems and align with business impact analysis (BIA) requirements, RTO/RPO targets, and regulatory expectations.
Coordinate and lead disaster recovery and cyber‑resilience exercises, including backup verification, crisis simulations, and multi-functional readiness events.
Partner with infrastructure, cloud, and application teams to implement resilient backup strategies, validate recovery architectures (e.g., immutable storage, air‑gapped networks), and support DR readiness across hybrid environments.
Develop and maintain accurate, compliant documentation for application resilience plans, policies, standards, and gap remediation activities across the segment.
Drive continuous improvement of DR and cyber recovery capabilities through maturity assessments, risk analysis, and adoption of modern recovery and validation techniques.
Required Qualifications
University degree in Computer Science, Business, Finance, or related field.
7+ years of experience in disaster recovery planning, testing, or resilience roles within a large organization.
Strong technical understanding of systems (client/server), networking, storage, resiliency configurations, cloud recovery patterns, and data replication methods.
Demonstrated project management capability with the ability to lead initiatives, prioritize multiple demands, and work independently or collaboratively.
Ability to influence stakeholders, build strong relationships, and work effectively with senior engineers, vendors, and international partners.
Preferred Qualifications
Experience with enterprise backup and recovery platforms and cloud‑based recovery solutions (Azure, AWS).
Professional certifications such as ABCP, CBCP, MBCI, MBCP, CISSP, or CISM.
Experience with Veeam or similar cloud‑based backup integrity solutions.
Strong communication and presentation skills, with the ability to deliver training or education sessions to technical and non‑technical groups.
Exposure to regulatory frameworks such as OSFI, SEC, and DORA is an asset.
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Boston, MassachusettsWorking Arrangement
Salary range is expected to be between
$107,450.00 USD - $199,550.00 USDIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)Other facts
About Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.
Visit www.Manulife.com to find out more.
For Manulife terms of use, please visit http://bit.ly/SM_Terms
What you'll do
- Design and implement disaster recovery strategies for business-critical systems while coordinating recovery exercises. Partner with various teams to validate recovery architectures and drive continuous improvement in disaster recovery capabilities.
Ready to join Manulife?
Take the next step in your career journey