Manulife is a leading international insurance / financial services provider, helping people make decisions easier and lives better. Help build the future you aspire to create — and discover that better can take you anywhere you want to go. The Canada Division Technology team is looking for an experienced Director Quality Engineering to implement proper QE practices across CDT.

Position Responsibilities: 

• Interprets business challenges and recommends course of actions and market guidelines to improve products, processes or services.
• Influences key business leaders and builds consensus to ensure successful operational delivery.
• Leads transformation within the Segment by shifting from a QA to a QE approach, while growing test automation and elevating quality standards.
• Leads projects and programs with notable risk and/or complexity with diverse and sometimes conflicting interest groups.
• Demonstrates the ability to analyze multiple solutions for solving business challenges and select the best-informed course of action.

Required Qualifications:

• 5+ years Managing implementation of QE practices for teams of 50+
• Experience working with cross functional teams
• Experience creating Testing/Automation frameworks 
• Experience with Test Automation using AI
• Experience implementing Key Perfomance Indicators
• Experience with Senior Stakeholders
• Experience managing and adjusting to changing priorities

Preferred Qualifications:

• Experience with the definition of Quality Engineering practicesAbility to influence major business decision-makers and build consensus and build consensus
• Excellent skills in presenting and communicating effectively
• Experience leading projects and programs characterized by significant risk and/or complexity

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.