The Associate Product Manager (APM), Member Experience supports the strategy and delivery of Member Experience and Digital Health initiatives. You will help evolve core Member Experience and Health Platform capabilities by partnering with Product, Technology, Design, Data, and Operations to deliver improvements from discovery through launch and will be reporting to a Senior Product Manager.

This role is ideal for someone who is highly organized, curious, and eager to grow product skills in platform capabilities, integrations, and partner-enabled experiences.

Competencies:

• Experience: 1–3 years of experience in Product, Digital, Technology, Consulting, Business Analysis, or related roles
• Education: University degree in Business, Technical, or Quantitative field (or equivalent experience).
• Problem Solving & Adaptability: Ability to problem solve and to adapt to changing business / technology conditions
• Complexity Simplification: Ability to break down ambiguous problems into clear tasks, questions, and options and adapt to changing
• Execution & Communication: Strong written and verbal communication; able to produce clear, structured documentation and status updates.
• Collaboration: Strong relationship-building with cross-functional peers; comfortable working with Engineering, Design, and partner teams.
• Organization & Delivery Discipline: Skilled at managing multiple priorities, tracking details, and following through reliably.
• Learning Mindset: Demonstrated curiosity and growth orientation; seeks feedback and applies learnings quickly.
• Ownership: Takes accountability for assigned workstreams and drives them to completion with support.
• Data Comfort: Able to use data (dashboards, basic metrics) to support prioritization and post-launch evaluation via Adobe Analytics / Power BI
• Technical Exposure (nice to have): Familiarity with APIs, integrations, platform concepts, and/or healthcare standards (e.g., FHIR) is an asset but not required.

Job Requirements:

Partnering internally with Manulife’s cross-functional teams and externally with healthcare partners, you will shape, deliver and scale Member Experience & Digital Health capabilities and partnerships:

• Support opportunity discovery and validation: Help identify member problems, gather insights, and support early solution exploration (research inputs, workflow mapping, competitive scans)
• Assist with integration scoping: Support definition of integration needs (APIs, shared services, data flows) by collecting requirements and documenting constraints.
• Translate strategy into execution artifacts: Create and maintain clear product artifacts (PRDs, user stories, acceptance criteria, release notes, journey maps).
• Coordinate delivery plans: Track milestones, dependencies, and risks; support issue management and drive follow-ups to closure.
• Contribute to build vs. buy vs. integrate analysis: Support research and synthesis for recommendations (options, trade-offs, risks, and impacts).
• Measurement Inputs: Recommend KPIs, dashboards, and tracking approaches for assigned initiatives; support interpretation of results and next-iteration suggestions.
• Support measurement and outcomes tracking: Help define KPIs for initiatives and support post-launch monitoring (adoption, engagement, satisfaction, operational metrics).
• Enable scalable and compliant delivery: Partner with Engineering/Architecture/Security/Privacy to ensure solutions meet performance, security, and compliance expectations.
• Communicate clearly and consistently: Prepare concise updates, decision logs, and stakeholder-ready summaries for product and delivery progress.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.