Agency Administrative Officer

The Agency Administrative Officer is responsible for providing administrative support to the Team.

Position Responsibilities:

• Prepare and ensure timely release of accurate reports for the team.
• Manage and maintain team databases for efficient data access and retrieval.
• Organize and file company forms and documents to ensure compliance and facilitate record-keeping.
• Draft and distribute communications to business partners about team projects and initiatives.
• Coordinate logistics and resources for team events and initiatives to ensure successful execution.
• Manage the team calendar, including scheduling meetings, appointments, and travel arrangements.
• Address queries from other teams and business partners, ensuring effective communication and support.
• Collaborate with other departments to facilitate support and inter-departmental assistance.
• Gain familiarity with various initiatives and programs to enhance team support capabilities.
• Assist in preparing reports and presentations, ensuring compliance with brand standards.
• Support projects by organizing tasks, managing deadlines, and ensuring effective communication.
• Monitor and manage Agency Receivables, including preparing reports and facilitating stakeholder communications.
• Prepare and release accurate reports, including those on Agency Receivables and Governance, to meet team and business partner requirements.
• Provide assistance across business units by managing databases, coordinating communications, supporting logistics, and ensuring policy compliance.
• Perform additional tasks as needed to support departmental objectives.

Required Qualifications:

• Bachelor’s degree in business administration or a related field.
• Strong proficiency in MS Office applications (Word, Excel, PowerPoint).

Preferred Qualifications:

• Familiarity with office processes and procedures.
• Detail-oriented and highly organized with the ability to manage multiple priorities and meet deadlines.
• Demonstrated ability to produce high-quality work and maintain consistency with brand standards.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work effectively with different teams and internal partners.
• Strong presentation skills and the ability to convey information clearly and concisely.
• High sense of business ethics and professionalism.
• Flexible to changing priorities and business needs, with strong problem-solving skills and the ability to improve creative processes.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].