Summary
Location
Greencastle
Type
full-time
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About this role
As a Collections Analyst you will be responsible to identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records. This position reports to the Credit Manager and is located in Shady Grove, Pennsylvania.
If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.
ESSENTIAL JOB FUNCTIONS:
- Maintain DSO’s and bad debt write-offs at minimum levels by adhering to systematic and effective collection processes and procedures.
- Produce and monitor the various accounts receivable reports in order to identify the high-risk accounts with significant issues. Invoices deemed problematic are immediately addressed and appropriate plans of action taken in order for their collection or resolution (i.e. customer tardiness, discrepancies, quality and warranty issues). Enter invoices into customer portals.
- Effectively use problem solving skills to address issues with accounts and must be able to make decisions regarding plan of action to address issues.
- MSO/Title tracking and assigning to customer upon receipt of payment.
- Upload invoices into customer portals
- Administer MSO’s
- Collect past due accounts related to portals
JOB REQUIREMENTS/WORKING CONDITIONS:
- Associate degree a minimum of 1-year experience in collections or a High School Diploma with a minimum of 5 years’ experience in collections required. Bachelor’s degree preferred.
- Must be able to handle conflicts with customers and stakeholders in a professional manner.
- Must be able to collaborate well with others within the Company and exhibit a willingness to work outside of the specific assigned area of responsibility in order for the Company to achieve its financial goals.
BENEFITS:
- Competitive total rewards package including benefits and 401(k) beginning day one of employment
- Continuing education and training opportunities, tuition reimbursement for those who qualify
- Vacation and Holiday pay
- Paid Parental Leave
- And Much More!
Other facts
About Manitowoc
Manitowoc is a standalone cranes business, creating market leading lifting solutions and manufacturing a range of innovative products and unparalleled product support services. Manitowoc’s strong brand signals our industry leadership, provides a competitive edge, and builds on our reputation for excellence. Since 1902, the vision of Manitowoc’s founding fathers have made Manitowoc a strong, respected global organization throughout the world. Today, The Manitowoc Way culture promotes innovation and velocity to better compete in an ever changing world and we are poised for success in the crane industry for many years to come. Whether lifting solutions require crawler, boom, telescoping, or tower cranes, Manitowoc’s ingenuity will be there to Build Something Real for its customers, investors, employees, and partners.
What you'll do
- The Collections Analyst is responsible for identifying delinquent accounts, notifying customers, and initiating actions to recover outstanding balances while maintaining accurate records. This role involves monitoring accounts receivable reports to identify high-risk accounts and immediately addressing problematic invoices for collection or resolution.
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