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Business Operations Associate Manager - Territory Management (EW) 1
full-time
About this role
Role Purpose
Responsible for monitoring and managing the business, technical, and customer service management aspects of the assigned area (a territory) to ensure that all financial and operational targets are being met or exceeded.
Job Description
Billed Volume, Revenue
Develops strategies and programs to ensure that billed volume and revenue targets are being met or exceeded; Prepares and analyzes monitoring sheets for the monthly BV and Revenue of all the accounts per DMZ. Ensures all customer accounts are billed on a monthly basis; Supervises Meter Consumption Analysts and prepares proactive action plan to align key programs to expected targets; Resolve Anti-Water Pilferage cases based on the provisions set in RA 8041 National Water Crisis Act.
Water Service Connection / Service Coverage
Proposes expansion projects, prepares and defends business cases and ensures approval of significant projects; Monitors project implementation and manages contractors; Develops marketing strategies and devises marketing collaterals to increase customer base and exceed monthly NWSC targets; Prepares monthly NWSC monitoring to ensure that targets are being met or exceeded; Documents and monitors new water service applications to make sure installations are executed within standards.
Customer Service and Stakeholder Management
Responds to customer queries and complaints; ensures that customer Service Standards are being met; Organizes meetings, public consultation and announcement with HOA (Homeowners Association) and customers for immediate concern; Manages relationships with stakeholders like the LGUs, benchmark customers/ kasanggas, and key accounts; Handles sustainable development initiatives within the area including the TPSB and Lingap Programs; Conducts account profiling to understand the nature of use, current and future demands of customers to be able to design programs/projects which will bring better service to accounts within his territory.
NRW (Non-revenue water)
Prepares and evaluates NRW and works with the technical team to improve/maintain NRW level; manages pressure and supply of the DMZ; Ensures that all water pipe leaks are repaired immediately.
Collection Efficiency and AR Days
Ensures that all customer accounts especially commercial accounts are updated; Develops strategies and programs to ensure that collection efficiency targets are met and AR is reduced and/or maintained within target.
Wastewater Services
Coordinates with the Technical Operations team to ensure that wastewater target in his territory are met; Whenever applicable, monitors sanitation activities in his territory, and conducts survey, or monitors the survey accomplishment of service providers, for accounts which show interest in availment of desludging services.
Education
Bachelors Degree in Business Administration or Management
What you'll do
- The Business Operations Associate Manager is responsible for monitoring and managing business, technical, and customer service aspects of a designated territory to meet financial and operational targets. This includes developing strategies for revenue, managing customer service, and overseeing project implementations.
About Manila Water Company
Manila Water Company, Inc. is a publicly listed company with extensive experience in the Philippine Water Sector from water treatment and distribution to wastewater management and sanitation services. The Company is the concessionaire of the state-run Metropolitan Waterworks and Sewerage System to deliver water supply, wastewater, and sanitation services in the East Zone concession in Metro Manila and the province of Rizal, serving over 7.3 million population. In 2021, the Company was granted a 25-year franchise to operate by the Philippine Government.
Prior to Manila Water’s entry in 1997, the East Zone suffered from various water problems with only 26% of the area’s population having access to 24-hour water supply. Manila Water’s efforts to expand distribution lines and reduce system losses increased water availability to nearly 100% of the central distribution system and non-revenue water (NRW) register from 63% to an average of 13%, unprecedented in the country’s water space. Nearly two million people from marginalized communities were given access to clean and affordable water through the company’s flagship program – Water for the Community.
Locally, Manila Water has expanded its reach and shared its expertise to top metros and key cities in the Philippines which include the famed beach destination Boracay Island, the gateway to the southern corridor Laguna Province, the international business hub of Clark, the Queen City of Southern Philippines Cebu Province, and further down south in Davao, among others.
Manila Water has also forayed into the international water landscape through its business operations in Vietnam, Thailand, Indonesia, and the Kingdom of Saudi Arabia.
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Frequently Asked Questions
What does a Business Operations Associate Manager - Territory Management (EW) 1 do at Manila Water Company?
As a Business Operations Associate Manager - Territory Management (EW) 1 at Manila Water Company, you will: the Business Operations Associate Manager is responsible for monitoring and managing business, technical, and customer service aspects of a designated territory to meet financial and operational targets. This includes developing strategies for revenue, managing customer service, and overseeing project implementations..
How do I apply for the Business Operations Associate Manager - Territory Management (EW) 1 position at Manila Water Company?
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