PURPOSE: Ensure the safety and security of people at Mall of America through detection and interviews. As part of the Risk Assessment and Mitigation (RAM) unit, Behavior Detection & Mitigation Officers (BDOs) will interact with individuals at the Mall to identify and prevent potential acts of terrorism and suspicious behavior.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Patrol interior and exterior Mall common areas, restricted areas, parking ramps, and surface lots. 

• Provide excellent guest service and maintain a professional, friendly manner in challenging situations. 

• Detect suspicious items, vehicles, and individuals focusing on deterring potentially violent activity. 

• Conduct security interviews with individuals displaying potential for harmful or aggressive behavior. 

• Rule out suspicious behavior or harmful intentions through the interview process and procedures.   

• Write detailed and accurate incident reports in a timely manner.  

• Appropriately respond to suspicious behavior, unattended items, and vehicles.  

• Work independently, initiating field activity based on observation with minimal guidance. 

• Engage with individuals of various backgrounds, including those with criminal backgrounds, mental health concerns, and different communication styles, adapting to these factors and changing situations. 

• Build and maintain positive rapport with guests, gaining cooperation in the interview process. 

• Make quick decisions accounting for nuance of the situation and follow MOA policy and state statutes. 

• Utilize radio for clear and detailed communication with Dispatch, Supervisors, and other relevant staff. 

• Request and assist Police, Fire, and EMS services as necessary.  

• Communicate with MOA Intelligence and external agencies as needed following interviews. 

• Consistently provide excellent guest service and maintain a professional, friendly demeanor in challenging situations. 

• Maintain excellent social and situational awareness in order to detect abnormal and suspicious behavior while patrolling and during interviews. 

• Assist other Security team members to assess behavior and mitigate potential threats, as needed. 

• Guide and lead other officers during RAM emergency procedures. 

• Work closely with K9 and Patrol officers. 

• May be required to train new officers in policy, procedures, and field activity.  

• Work a flexible schedule, including nights, weekends, holidays, high volume days, mandatory overtime and short notice special events.    

• Additional duties as assigned. 

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Must be at least 18 years of age.  

• High School diploma or equivalent.  

• Previous sales, guest service, or acting experience. 

• Successful completion of classroom certification and annual recertifications. 

• Able to work in a disciplined environment with a chain of command. 

• Outstanding listening and written and verbal communication skills.  

• Strong time management, organization, and decision-making skills. 

• Strong attention to detail and observation skills.  

• Strong problem solving skills and inquisitive nature. 

• Able to multitask and remain calm and effective in stressful situations.  

• Excellent memorization and information recall skills. 

• Proficiency in multiple languages strongly preferred. 

• Previous security or threat detection experience preferred. 

PHYSICAL JOB REQUIREMENTS:  

While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli. 

• Walk: Frequently, about 85% of the time 

• Stand: Infrequently, about 15% of the time 

• Sit: Infrequently, about 15% of the time 

• Bend/Stoop: Infrequently, about 15% of the time 

• Kneel/Squat: Infrequently, about 15% of the time 

• Climb: Infrequently, about 30% of the time 

• Lift/Carry 

• Less than 10lb: Infrequently, about 25% of the time 

• 11-25lb: Infrequently, about 25% of the time 

• 26-50lb: Infrequently, about 15% of the time 

• Over 50lb: Rarely, about 5% of the time 

• Twist: Infrequently, about 30% of the time 

• Reach above shoulders: Infrequently, about 15% of the time 

• Reach at or below shoulders: Infrequently, about 30% of the time 

• Reach at/below waist: Infrequently, about 30% of the time 

• Dexterity: Occasionally, about 50% of the time 

• Use of at least one hand is required to perform duties and maintain safety standards 

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.