PURPOSE: This position is responsible for providing exceptional guest service and quality food products to guests at Nickelodeon Universe_®.  

ESSENTIAL DUTIES AND RESPONSIBILITES:  

• Provide exceptional guest service by greeting and conversing with guests and determining their needs.  

• Ensure safe handling of food and beverage products, in compliance with Minnesota Food Code. 

• Maintain safety and cleanliness of the work area in compliance with the Minnesota Food Code and Mall of America standards to reduce risk of foodborne illness. 

• Prepare and serve a variety of food and beverage products.  

• Maintain product knowledge of food items, ingredients, and allergens, including seasonal product.   

• Maintain knowledge of current sales, promotions, and discounts.  

• Ring and count out funds accurately and timely following established cash handling procedures.  

• Assist in restocking locations, as directed. 

• Cross train with other MOA departments on a regular basis, which could include consecutive shifts within the same week.  

• Regularly work independently with minimal supervision. 

• Work a flexible schedule, including weekends, holidays, evenings, and high-volume days. 

• Additional duties as assigned.  

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Must be at least 16 years of age.  

• Excellent listening and verbal communication skills. 

• Basic math skills. 

• Previous food service experience preferred. 

• Previous guest service experience preferred 

• Previous point of sale and cash handling experience preferred. 

• Basic computer skills preferred. 

PHYSICAL JOB REQUIREMENTS:  

While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, hot/cold temperatures, and other visual stimuli.   

• Walk: Occasionally, about 50% of the time 

• Stand: Frequently, about 75% of the time 

• Sit: Rarely, about 5% of the time 

• Bend/Stoop: Infrequently, about 20% of the time 

• Kneel/Squat: Infrequently, about 20% of the time 

• Climb: Rarely, about 5% of the time 

• Lift/Carry, up to 50lb: Rarely, about 10% of the time 

• Push/Pull, up to 100lb, assisted: Infrequently, about 15% of the time 

• Twist: Rarely, about 5% of the time 

• Reach above shoulders: Infrequently, about 15% of the time 

• Reach at or below shoulders: Frequently, about 50% of the time 

• Reach at/below waist: Occasionally, about 30% of the time 

• Dexterity: Frequently, about 90% of the time 

• Use of at least one hand 

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.