MP
Assistant Manager - O2O Operation Analyst
full-time•Bangkok
About this role
- Proactively analyze operational data to identify performance gaps, key drivers, and improvement opportunities across store operations, fulfillment processes, manpower productivity, and service levels (e.g. OTIF – On-Time, In-Full / SLA).
- Extract, clean, and analyze data from company databases using SQL, and combine data from secondary sources to support operational analysis.
- ]Develop, maintain, and standardize operational dashboards and KPI reports, including productivity, capacity utilization, service performance, and operational efficiency.
- Perform root cause analysis by integrating data analysis with store workflow observation and interviews with operational stakeholders.
- Translate analytical findings into actionable insights and practical improvement recommendations to support operational and management decision-making.
- Ensure data accuracy, consistency, and integrity across data warehouse and reporting environments.
- Collaborate closely with Operations, Planning, and Technology teams to define business requirements and act as a bridge between operations and technology to enhance data collection and reporting processes.
- Support ad-hoc analysis and urgent operational requests in a fast-paced and dynamic environment.
- Bachelor’s degree in business, Economics, Information Science, Statistics, or a related quantitative field.
- 2–5 years of experience in operations analysis, operations management, or business analysis.
- Experience in FMCG, wholesale, retail, food delivery, or e-commerce business is preferred
- Strong data-driven mindset with hands-on skills in:
- Excel (advanced formulas, pivot tables).
- SQL (joins, aggregations, data validation).
- Power BI (data modeling and dashboard development).
- Strong analytical thinking, problem-solving, and numerical skills.
- Comfortable working with ambiguity, impromptu assignments, and operational constraints.
- Able to communicate effectively with cross-functional and operational teams.
- Experience working with operational teams or on-site operations is a strong plus.
- Positive “can-do” attitude and strong collaboration mindset.
What you'll do
- Analyze operational data to identify performance gaps and improvement opportunities across various operational areas. Develop and maintain operational dashboards and KPI reports to support decision-making.
About Makro PRO
Makro PRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Makro PRO brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work.
Ready to join Makro PRO?
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Frequently Asked Questions
What does a Assistant Manager - O2O Operation Analyst do at Makro PRO?
As a Assistant Manager - O2O Operation Analyst at Makro PRO, you will: analyze operational data to identify performance gaps and improvement opportunities across various operational areas. Develop and maintain operational dashboards and KPI reports to support decision-making..
Is the Assistant Manager - O2O Operation Analyst position at Makro PRO remote?
The Assistant Manager - O2O Operation Analyst position at Makro PRO is based in Bangkok, Thailand. Contact the company through Clera for specific work arrangement details.
How do I apply for the Assistant Manager - O2O Operation Analyst position at Makro PRO?
You can apply for the Assistant Manager - O2O Operation Analyst position at Makro PROdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.