ML
Client Services Representative
full-time•United States•$62k - $67k
About this role
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. The Client Services Representative is responsible for Tickets.com software configuration, data migration, and interface/integration initiatives for a set of clients to ensure systems are set up as designed and per client requirements. This position will prepare, create and maintain ticketing on-sale events, and develop/run reports for clients on Tickets.com ticketing software. In addition, it will promote and implement best practices as a subject matter expert.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The Client Services Representative is the liaison between their assigned clients and Tickets.com, responsible for ensuring assigned clients are aware of and taking advantage of all Tickets.com products and features. This position will also require the Client Services Representative to advocate on the behalf of their assigned client base features and functionality requests. </span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Responsibilities </strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Software maintenance, report configuration and execution</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Train box office staff on ticketing software</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Act as a liaison to a host of Tickets.com departments, including call centers, and web operations</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Exercises independent thought and judgment when dealing with client and user requests and resolution of issues</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Consults with users and provides intellectual information regarding the ProVenue application</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Performs systems tests, analysis, and configuration to ensure system is in excellent running order</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide ongoing client support to assigned client base</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Advise client on how to best use ticketing system to meet their business needs.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">All other duties as assigned</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Qualifications and Skills </strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Bachelor’s degree or equivalent combination of education and experience</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Minimum two (2) years of experience configuring ticketing software</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Box office experience preferred</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Remote evening and weekend availability, as required</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be client service oriented</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent communication skills, both verbal & written</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Detail oriented, organized, proven ability to follow up on tasks</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Self-starter, able to prioritize and work independently with minimal supervision</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work effectively under pressure</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Salary Range:</strong> $62,500 - $67,000 (Base Salary) + Bonus</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As a candidate for this position, your salary and related aspects of compensation will be </span><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">contingent upon your work experience, education, skills, and any other factors MLB </span><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">considers relevant to the hiring decision. In addition to your salary, TDC believes in </span><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">providing a competitive compensation and benefits package for its employees.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Top TDC Perks & Benefits:</strong></span></p>
<ul>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Competitive Benefits Package</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Company 401K Contribution</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Paid Time Off and Holidays</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Paid Parental Leave</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Access to Free Tickets to Baseball Games & <a class="c-link" href="http://mlb.tv/" target="_blank" data-stringify-link="http://MLB.TV" data-sk="tooltip_parent">MLB.TV</a></span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Discounts at MLB Store | <a class="c-link" href="http://mlbshop.com/" target="_blank" data-stringify-link="http://MLBShop.com" data-sk="tooltip_parent">MLBShop.com</a></span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Employee Assistance Programs (EAP)</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Onsite/Online Training & Development Programs</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Tuition Reimbursement</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Disability Benefits (short term and long term)</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Life and Accidental Death Insurance</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Pet Insurance</span></li>
</ul><div class="content-conclusion"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Why MLB?</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">California Residents: Please see our <a href="https://www.mlb.com/careers/ccpa">California Recruitment Privacy Policy</a> for more details.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at <a href="mailto:[email protected]">[email protected]</a>. Requests received for non-disability related issues, such as following up on an application, will not receive a response.</span></p>
<p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Are you ready to Step Up to the Plate? Apply below!</strong></span></p></div>
What you'll do
- The Client Services Representative is responsible for software configuration, data migration, and integration initiatives for clients. They act as a liaison between clients and Tickets.com, ensuring clients utilize all products and features effectively.
About Major League Baseball
Major League Baseball (MLB) is the most historic professional sports league in the United States and consists of 30 member clubs in the U.S. and Canada, representing the highest level of professional baseball. Led by Commissioner Robert D. Manfred, Jr., MLB remains committed to making an impact in the communities of the U.S., Canada and throughout the world, perpetuating the sport's larger role in society and permeating every facet of baseball's business, marketing, community relations and social responsibility endeavors. MLB currently features record levels of competitive balance, continues to expand its global reach through programming and content to fans all over the world, and registered records in games and minutes watched this season on MLB.TV. With the continued success of MLB Network and MLB digital platforms, MLB continues to find innovative ways for its fans to enjoy America's National Pastime and a truly global game. For more information on Major League Baseball, visit www.MLB.com.
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Frequently Asked Questions
What does Major League Baseball pay for a Client Services Representative?
Major League Baseball offers a competitive compensation package for the Client Services Representative role. The salary range is USD 63k - 67k per year. Apply through Clera to learn more about the full compensation details.
What does a Client Services Representative do at Major League Baseball?
As a Client Services Representative at Major League Baseball, you will: the Client Services Representative is responsible for software configuration, data migration, and integration initiatives for clients. They act as a liaison between clients and Tickets.com, ensuring clients utilize all products and features effectively..
Is the Client Services Representative position at Major League Baseball remote?
The Client Services Representative position at Major League Baseball is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Services Representative position at Major League Baseball?
You can apply for the Client Services Representative position at Major League Baseballdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.