About this role
ROLE SUMMARY
The People & Organization Manager oversees all people-related activities for a large frontline workforce within supermarket operations. The role ensures effective workforce planning, strong frontline engagement, capability building and coaching for managers, and consistent delivery of core P & O processes. Acting as a strategic partner to operations, the P&O Manager provides hands-on support across multiple stores while promoting a positive, compliant, and high-performing work environment.
ROLE PROFILE
- Ensure optimal staffing across stores through effective workforce planning and collaboration with recruitment teams.
- Oversee frontline performance, supporting store leaders with reviews, coaching, and performance-related interventions.
- Manage employee relations matters, including grievances, investigations, and disciplinary actions.
- Ensure consistent onboarding and delivery of frontline training and development programs.
- Lead initiatives that enhance morale, engagement, and retention of store-based employees.
- Coach store managers and supervisors to strengthen leadership and people management capabilities.
- Monitor attendance, absenteeism, and timekeeping trends, taking action where needed.
- Ensure consistent execution of core P&O processes such as performance reviews, probation assessments, talent identification, and improvement plans, while supporting operational or structural changes.
REQUIREMENTS
- Proven experience managing large frontline teams across multiple sites, with strong knowledge of UAE labor laws and compliance.
- Skilled in workforce planning, attendance management, and handling employee relations matters, including grievances and disciplinary cases.
- Experienced in coaching line managers and developing frontline leadership capabilities.
- Strong interpersonal and communication skills, with the ability to influence at all organizational levels.
- Resilient, calm under pressure, and able to manage ambiguity and tight timelines; fluent in English (Arabic or other regional languages is a plus).
- Bachelor’s degree in Human Resources, Business Administration, or related field, with 5–7 years of P&O experience, including 2–3 years in a fast-paced environment.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Other facts
About Majid Al Futtaim
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa and Asia. The Group started from one man’s vision to transform the face of shopping, entertainment, and leisure to ‘Create Great Moments For Everyone, Everyday’. It has since grown into one of the region’s most respected businesses, employing 43,000 people, with owned assets valued at US$18 billion and has the highest credit rating (BBB) among privately held corporates in the region. Majid Al Futtaim owns and operates 29 shopping malls, 7 hotels and four mixed-use communities, welcoming more than 600 million customers through its doors every year.
What you'll do
- The People & Organization Manager oversees all people-related activities for a large frontline workforce, ensuring effective workforce planning and strong engagement. They provide hands-on support across multiple stores while promoting a positive and high-performing work environment.
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