About this role
JOB TITLE
Associate - Seller Support | MAF Retail | Retail Corporate Egypt
ROLE SUMMARY
Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
ROLE PROFILE
- Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
- Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
- Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
- Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
- Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
- Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
- Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
- Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
REQUIREMENTS
- Bachelor’s degree in Engendering, marketing, Information technology, Computer science, Business administration)
- 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
- Preferably 2+ years in the retail/e-Commerce business or closely related industry.
- Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
- Exemplary performance record, particularly with regard to SLA, quality & productivity.
- Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Other facts
About Majid Al Futtaim
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa and Asia. The Group started from one man’s vision to transform the face of shopping, entertainment, and leisure to ‘Create Great Moments For Everyone, Everyday’. It has since grown into one of the region’s most respected businesses, employing 43,000 people, with owned assets valued at US$18 billion and has the highest credit rating (BBB) among privately held corporates in the region. Majid Al Futtaim owns and operates 29 shopping malls, 7 hotels and four mixed-use communities, welcoming more than 600 million customers through its doors every year.
What you'll do
- The Associate - Seller Support provides assistance to sellers on the marketplace platform, addressing inquiries and resolving issues to ensure a smooth selling experience. They also educate sellers on platform policies and collaborate with other teams to enhance seller experience.
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