About this role
JOB TITLE
Client Services Associate Manager | MAF Retail | UAE Corporate Head Office
ROLE SUMMARY
The Associate Manager – Client services is responsible for supporting the Manager in managing brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem. The Associate Manager – Client Services is expected to significantly enhance the client experience and set MAF Precision Media apart from the rest in the region, with a good understanding of media capabilities to grow advertiser
ROLE PROFILE
- Drive sales growth by promoting and selling retail media solutions across digital, in‑store, and omni‑channel platforms.
- Prospect, identify, and secure new business opportunities to expand the client base.
- Create and sell customized media proposals that deliver strong ROI and effective retail media outcomes.
- Manage end‑to‑end campaign processes, including planning, execution, performance monitoring, and client communication.
- Build and maintain a strong sales pipeline, ensuring accurate monthly forecasting and activity tracking.
- Serve as the primary contact for brands and agencies, nurturing long‑term partnerships that support recurring revenue.
- Collaborate with internal teams (Ad Ops, Commercial, HC) to execute campaigns, align strategies, and support talent development.
- Support performance management, training needs, manpower planning, and adherence to corporate policies.
REQUIREMENTS
- Bachelor’s degree in Marketing, Business, Economics, Communications, or related fields; a Master’s degree is preferred.
- 3+ years in client management, media sales, digital advertising, or online advertising with global/regional accounts.
- Proven success in media sales especially digital display within retailer, publisher, or media agency environments; retail media experience is highly desirable.
- Experience selling audience‑targeting solutions, strong understanding of internet advertising technologies, and ability to analyze campaign performance and present insights clearly.
- Demonstrable track record of exceeding commercial targets, building and maintaining strong advertiser relationships, and closing new business using consultative sales skills.
- Strong presentation/negotiation abilities, excellent communication, confidence on the phone, teamwork, and full professional proficiency in English.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Other facts
About Majid Al Futtaim
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa and Asia. The Group started from one man’s vision to transform the face of shopping, entertainment, and leisure to ‘Create Great Moments For Everyone, Everyday’. It has since grown into one of the region’s most respected businesses, employing 43,000 people, with owned assets valued at US$18 billion and has the highest credit rating (BBB) among privately held corporates in the region. Majid Al Futtaim owns and operates 29 shopping malls, 7 hotels and four mixed-use communities, welcoming more than 600 million customers through its doors every year.
What you'll do
- The Associate Manager – Client Services is responsible for supporting the Manager in managing brand and agency relationships and driving media revenue. This includes managing end-to-end campaign processes and building strong sales pipelines.
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