About this role
Responsibilities & Key Deliverables
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Description of the job and key result areas:
- Warranty adjudication– Settlement of claims & timely remittance payment.
- Warranty kitty monitoring & Budget/Audit related activities with Finance team.
- Responsible for Warranty Recovery, Warranty Cost calculations & monitor various failure trends with timely MIS release.
- Provide Technical support to overseas channel partners for technical queries.
- On time resolution of Product emerging concerns & receipt claims by liaising with Manufacturing/PD/Quality/Logistics/Country teams.
- Identify the Top contributing Warranty concerns (priority of incidences /warranty cost/ labor cost) & put action plan in place by driving in senior leadership forums.
- Effective Campaigns execution.
- Participation in Engine Business CDTs and support for First time Right New Product launches by front loading Service and warranty related inputs.
- Review of all advance intimations to provide SDN and Timely release of Technical Service Bulletins, literatures and diagnostic tools.
- Identify Training needs for overseas technical teams & accordingly arrange through the Training center
Experience
• For Bachelor of Engineering – not less than 5-8 yrs
• For Diploma –8-10 yrs
Industry Preferred
Qualifications
BE/B.Tech OR Diploma in Automobile / Mechanical
General Requirements
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- In depth Tractor knowledge & exposure to QA & NPD process
- Expertise in Engine is added advantage
- Experience in handling dealers and customers
- Sound technical knowledge with analytical skill
- Experience in end to end Warranty cycle
- Exposure to overseas markets after sales support
- Warranty Budgeting
- Hands on experience in IT systems (mWarranty, mGO, SAP, Teamcenter etc.)
Other facts
About Mahindra & Mahindra Limited
A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals.
Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE.
Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.
What you'll do
- The Manager - Warranty & Technical Support is responsible for warranty adjudication, settlement of claims, and providing technical support to overseas partners. They will also monitor warranty costs, identify key warranty concerns, and execute effective campaigns.
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