About this role
Responsibilities & Key Deliverables
Generate actionable insights by analyzing data from multiple sources (DMS, IMAXX, parts, warranty, training, process, sales) to drive performance improvements.
Conduct root cause analysis (Why-Why) and ensure timely implementation of corrective actions for continuous improvement.
Maintain IMAXX as a best-in-class telematics solution by enhancing features and logic aligned with global benchmarks.
Resolve telematics-reported customer issues promptly to maximize vehicle uptime and customer satisfaction.
Deliver training programs for field teams, customers, and fleet managers on IMAXX usage and benefits.
Adopt industry best practices and integrate innovative solutions to enhance customer experience.
Collaborate with cross-functional teams (Product Development, Technical Experts, Training) to refine IMAXX logic and improve service quality.
Support dealer and field teams in achieving road-ready vehicles using telematics insights.
Develop and manage digital platforms and mobile apps for seamless customer and dealer engagement.
Monitor uptime targets proactively and ensure superior customer satisfaction through continuous support.
Manage Imaxx control room and team members
Escalation of issues or error codes which is irrelevant to customer vehicle operation
Maximization of proactive concern logging and it's resolution through imaxx control room
Preferred Industries
Education Qualification
General Experience
| Degree in Automobile Engineering / Mechatronics / Electronics / Mechanical | |||||
| 4–8 years in automotive industry with expertise in data analytics, telematics systems,and digital transformation. Hands-on experience with analytics tools (advance excel,SQL, Python, Power BI) and EMS diagnostics. |
Critical Experience
System Generated Core Skills
System Generated Secondary Skills
Other facts
About Mahindra & Mahindra Limited
A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals.
Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE.
Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.
What you'll do
- The Deputy Manager will generate actionable insights from various data sources to drive performance improvements and conduct root cause analyses for continuous improvement. They will also manage the IMAXX telematics solution and resolve customer issues to enhance vehicle uptime and satisfaction.
Ready to join Mahindra & Mahindra Limited?
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