Mahindra & Mahindra Limited logo
AM - Service process & Technical call center
full-timeChakan

Summary

Location

Chakan

Type

full-time

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About this role

Responsibilities & Key Deliverables

Streamline field service processes and ensure effective implementation and monitoring.
Stay updated with industry best practices and incorporate them into operations.
Simplify processes without compromising compliance or core objectives.
Ensure breakdown and workshop turnaround time (TAT) is achieved within defined limits.
Establish & Develop technical call center capability.
Develop and maintain a best-in-class, user-friendly mobile application for customers and dealers, ensuring compliance and process integrity.
Oversee call center operations to deliver superior customer experience.
Monitor and improve service workflows for efficiency and customer satisfaction.
Support dealer team for service process clarification and implementation

Preferred Industries

Education Qualification

Diploma/Degree in Automobile Engineering / Mechatronics / Electronics / Mechanical
Experience in field service/ Service process/ dealer network/Auditing dealership/Automobile call centre management

 

General Experience

Critical Experience

System Generated Core Skills

System Generated Secondary Skills

Other facts

Tech stack
Field Service Processes,Technical Call Center,Mobile Application Development,Customer Experience,Service Workflows,Compliance,Process Improvement,Dealer Support,Automobile Engineering,Mechatronics,Electronics,Mechanical Engineering,Service Process,Auditing Dealership,Call Center Management

About Mahindra & Mahindra Limited

A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals.

Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE.

Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Motor Vehicle Manufacturing
Founding Year: 1945

What you'll do

  • The role involves streamlining field service processes and developing a technical call center capability. Additionally, it focuses on overseeing call center operations to enhance customer experience and ensuring compliance with industry best practices.

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Frequently Asked Questions

What does a AM - Service process & Technical call center do at Mahindra & Mahindra Limited?

As a AM - Service process & Technical call center at Mahindra & Mahindra Limited, you will: the role involves streamlining field service processes and developing a technical call center capability. Additionally, it focuses on overseeing call center operations to enhance customer experience and ensuring compliance with industry best practices..

Why join Mahindra & Mahindra Limited as a AM - Service process & Technical call center?

Mahindra & Mahindra Limited is a leading Motor Vehicle Manufacturing company.

Is the AM - Service process & Technical call center position at Mahindra & Mahindra Limited remote?

The AM - Service process & Technical call center position at Mahindra & Mahindra Limited is based in Chakan, Maharashtra, India. Contact the company through Clera for specific work arrangement details.

How do I apply for the AM - Service process & Technical call center position at Mahindra & Mahindra Limited?

You can apply for the AM - Service process & Technical call center position at Mahindra & Mahindra Limited directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Mahindra & Mahindra Limited on their website.