Customer Support Manager
full-time•Lowell•$105k - $196k
About this role
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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
As the Customer Support Manager for Magna New Mobility, you will lead a team dedicated to delivering exceptional customer experiences. Your role is critical in ensuring that our customers receive timely, effective, and empathetic support across all touchpoints. You will oversee daily operations, develop support strategies, and collaborate with cross-functional teams to continuously improve service quality and customer satisfaction.
Essential Duties and Responsibilities:
- Team Growth & Leadership: Grow, manage and mentor a team of customer support specialists, ensuring high performance and professional growth.
- Customer Experience: Drive a customer-first culture by ensuring inquiries and issues are resolved promptly and effectively.
- Process Improvement: Develop and implement support processes, tools, and best practices to enhance efficiency and scalability.
- Metrics & Reporting: Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores; provide regular reports to leadership.
- Escalation Management: Oversee complex or high-priority customer issues, ensuring timely resolution and clear communication.
- Cross-Functional Collaboration: Work closely with product, engineering, and operations teams to address recurring issues and improve offerings.
- Training & Development: Create onboarding and continuous training programs for support staff to maintain technical and product knowledge.
- Customer Feedback: Collect and analyze feedback to identify trends and opportunities for improvement.
Education / Experience:
- Bachelor’s degree in Business, IT, or related field (or equivalent experience required.
- 5+ years in customer support or service roles required.
- 2+ years leadership experience preferred.
Special Knowledge / Skills:
- Strong leadership and team management abilities.
- Excellent communication and problem-solving skills.
- Familiarity with CRM systems and support tools (e.g., Zendesk, Salesforce).
- Ability to analyze data and drive decisions based on insights.
- Industry Knowledge: Understanding of mobility solutions, automotive technology, or SaaS products is a plus.
Physical Demands / Work Environment:
- Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.
- Domestic and international travel up to 20 - 30%
Hiring Base Salary Range: $105,780 - $196,440 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Group:
Other facts
Tech stack
Leadership,Team Management,Communication,Problem Solving,CRM Systems,Support Tools,Data Analysis,Mobility Solutions,Automotive Technology,SaaS Products
About Magna International
We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.
Forward. For all.
Our common shares trade on the Toronto Stock Exchange (MG) and the New York Stock Exchange (MGA). For further information about Magna, visit www.magna.com.
Team size: 10,001+ employees
Website: http://www.magna.com
LinkedIn: Visit
Industry: Motor Vehicle Manufacturing
Founding Year: 1957
What you'll do
- As the Customer Support Manager, you will lead a team focused on delivering exceptional customer experiences and ensuring timely support. You will also oversee daily operations and collaborate with cross-functional teams to improve service quality.
Ready to join Magna International?
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Frequently Asked Questions
What does Magna International pay for a Customer Support Manager?
Magna International offers a competitive compensation package for the Customer Support Manager role. The salary range is USD 106k - 196k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Support Manager do at Magna International?
As a Customer Support Manager at Magna International, you will: as the Customer Support Manager, you will lead a team focused on delivering exceptional customer experiences and ensuring timely support. You will also oversee daily operations and collaborate with cross-functional teams to improve service quality..
Why join Magna International as a Customer Support Manager?
Magna International is a leading Motor Vehicle Manufacturing company. The Customer Support Manager role offers competitive compensation.
Is the Customer Support Manager position at Magna International remote?
The Customer Support Manager position at Magna International is based in Lowell, Massachusetts, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Support Manager position at Magna International?
You can apply for the Customer Support Manager position at Magna International directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Magna International on their website.