Magik Brands is a pioneering direct response brand accelerator with over 20 years of experience creating and scaling industry-leading health, beauty, and pet care brands from concept to market. As a healthy nine-figure company with 300+ team members and 10+ million customers served, Magik combines scientific validation and expert partnerships with cutting-edge direct response marketing strategies to build high-impact brands that improve lives. The team leverages deep performance marketing expertise, rigorous testing, and a pod-based operating model to launch and scale DTC offers rapidly while maintaining a strong focus on operational excellence and customer experience.

Magik is recognized in the direct-to-consumer space for building doctor-formulated supplements, innovative skincare, and holistic pet nutrition brands, and is focused on growing from a nine-figure leader to a ten-figure portfolio while staying true to its values of fearless innovation, infinite growth, leadership, ownership, and heart & hustle.

Role Overview

Magik Brands is seeking an expert-level Payment Processing Lead to own and optimize our merchant account (MID) portfolio and end-to-end payment infrastructure across all direct-to-consumer funnels and traffic sources. This full-time role sits at the intersection of operations, risk, and revenue, ensuring high approval rates, stable processing, and compliant growth for high-volume health, beauty, and pet offers. The ideal candidate is a hands-on payments operator who can think strategically about routing and risk while executing quickly inside CRMs and gateways to keep revenue flowing uninterrupted.

Key Responsibilities

• MID portfolio oversight: Monitor all merchant accounts across offers and traffic sources to ensure balanced volume, risk thresholds, and uninterrupted processing.

• Transaction routing & load balancing: Assign and adjust payment routing logic in the CRM to optimize approval rates, decline recovery, and MID longevity.

• Risk & compliance coordination: Track chargebacks, refunds, and velocity limits; flag risk issues early and coordinate with processors, banks, and compliance teams.

• Processor & gateway management: Act as the point person for processors, gateways, and underwriters, handling onboarding, updates, and day-to-day operational issues.

• Reporting & performance insights: Maintain dashboards for approval rates, chargebacks, refunds, and reserves, and surface actionable insights to leadership.

• Back-end execution & QA: Implement CRM-side changes (rules, offers, failovers) and QA live transactions to ensure clean, accurate payment flows.

What You Bring

• 5+ years of hands-on experience in payment processing, merchant services, or payments operations for high-volume e-commerce or DTC businesses.

• Deep, expert-level understanding of MIDs, gateways, and transaction routing logic across multiple processors.

• Proven track record managing multiple merchant accounts, monitoring risk metrics, and keeping portfolios within chargeback thresholds while scaling.

• Strong familiarity with PCI-DSS standards, chargeback programs, and dispute management.

• Experience working inside CRMs or checkout platforms used for DTC brands and subscription/continuity offers.

• High proficiency with spreadsheets and analytics tools to build and interpret payment performance reports.

• Excellent communication skills and comfort working cross-functionally with operations, finance, marketing, tech, and external partners.

Why Magik?

• Collaborate with a top-tier team that values pace, performance and collaboration.

• Enjoy the flexibility and autonomy of a remote work environment built on trust and accountability.

• Become a key part of our journey building amazing brands in health and wellness.