About this role
Sr. Specialist, National Accounts
Coppell, TX
What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy.
At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.
Brinker International is an equal opportunity employer. We’re proud to provide a welcoming, respectful environment where everyone can thrive.
Job Summary
This position is responsible for coordinating, planning, managing, and executing contracted National Account services within the National Accounts and Finance departmental disciplines.
What You’ll Do
Act as the liaison between Operations, Facilities and National Account Vendors, monitoring relationships, and performance against contracted objectives.
Building and maintaining strong relationships with key stakeholders, both internal and external.
Validate scope of work for repairs and bid out, as necessary.
Review quoted work from National Accounts Vendors and execute work based on scope and price comparison, including contracted pricing.
Prepare business case documentation to support any necessary changes to specifications.
Prioritize tasks based on business needs.
Assist RFP activities through Supply Chain Partners and develop the scope of work to support these activities.
Assist with negotiating National Account Contracts with Supply Chain Partners.
Coordinate all necessary preventive maintenance services for the assigned restaurants to ensure timely activity, integration, productivity, and efficient use of resources/paid services.
Facilitate communication as appropriate to all applicable stakeholders to ensure work is completed and invoiced properly.
Properly manage and advise business owners of scope, quality, time, and ongoing cost information.
Document, obtain approval, and track all changes in the scope of work.
Run monthly reports of all national accounts to ensure they are staying within budget, and all work orders are being picked up by vendor and restaurants are being serviced timely.
Notify leadership/Finance of any scope/cost increases throughout the fiscal year.
Work with Finance on setting yearly budgets.
Maintain Smartsheet for each National Account to ensure accuracy and maintain notes for vital updates.
Scheduling preventive maintenance services based on contracts through Corrigo.
What You Bring to the Team
College or previous project management experience preferred.
Knowledge of Restaurant Facilities, Operations Experience or Technical background a plus.
Project management experience.
Construction/Facilities background.
Computer literate – proficient in Word, Excel spreadsheets, Smartsheet, and Outlook.
Problem Solving – able to research and resolve issues.
Excellent organizational and time management skills.
Excellent oral and written communication skills – good business writing and ability to interact effectively with all levels of the organization.
Ability to make good, effective, and timely decisions within the job scope.
Results oriented and values accuracy, quality, and correctness.
Self-motivated, resourceful, and quick learner.
Team oriented.
Adherence to business priorities and ethical standards.
Why Brinker
At Brinker, we believe life is short, so work happy! That means creating an environment where you can grow your career, feel a sense of belonging and wellbeing, and have fun along the way.
Here’s how we make that real for our BrinkerHeads at the RSC:
- Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
- Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
- Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
- Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
- Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
- A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.
Check our Careers page and LinkedIn for more exciting opportunities!
Other facts
About Maggiano's
Even with excellent people, you cannot build the best restaurant company overnight. We've chosen to follow a sensible, well-managed and well-paced growth plan that will allow us to have a strong, long-term presence in every major U.S. metropolitan market from coast to coast.
Maggiano's Little Italy® truly is a very special group of restaurants. Technically, we're a "chain," but in principle, we're more like an extended family. Each restaurant is similar in menu and philosophy but is built to reflect the history of its host city. Inside, high-energy, full-service dining rooms reminiscent of pre-war Little Italy, elegant banquet facilities and customer-friendly carryout leave no doubt you're visiting an authentic Maggiano's restaurant.
When we talk about our culture, we talk about our people and our food in equal doses with a healthy addition of passion. It's a recipe that has yielded great results. We've become a place where people find a permanent home. From entry-level employees to the most senior of our staff, our people call Maggiano's "family." This may explain why we have one of the lowest turnover rates in the industry.
Our passion for people, food and service unites us all. Our common goal is to build Maggiano's into the best Southern Italian Restaurant Company. Not the biggest, just the best. How will we do it? By providing the tools our people need to be successful and, more importantly, by providing personalized time and support to each individual.
What you'll do
- The role involves coordinating and managing National Account services, acting as a liaison between various stakeholders, and ensuring timely execution of contracted services. Responsibilities also include preparing documentation, managing budgets, and facilitating communication among stakeholders.
Ready to join Maggiano's?
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