About this role
Chili's Managers are wired for hospitality! We're in the people business. So, we know how to make someone feel special, and our most successful Managers are passionate about connecting with Team Members and Guests. Our win-together atmosphere rewards teamwork, and a willingness to go above and beyond is always recognized and celebrated.
For decades, Chili's has been known for our culture of fun. Simply put - we take our jobs seriously but not ourselves. Our Managers are hungry for top business results but also know how to have fun along the way. From leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen.
- Ensure a great Guest experience
- Role model and hold Team Members accountable to operational and quality standards
- Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- Foster open communication between Team Members and Management
- Influence Team Member behaviors by championing change and restaurant initiatives
- Lead with heart and mind
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as our Manager Timeline and performing quality Line Checks
- Hire, train, retain, and develop Team Members to take on larger roles
- Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant
Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day.
- Dependable team player
- Prefers to work in a fast-paced environment
- Great multitasking skills
Other facts
About Maggiano's
Even with excellent people, you cannot build the best restaurant company overnight. We've chosen to follow a sensible, well-managed and well-paced growth plan that will allow us to have a strong, long-term presence in every major U.S. metropolitan market from coast to coast.
Maggiano's Little Italy® truly is a very special group of restaurants. Technically, we're a "chain," but in principle, we're more like an extended family. Each restaurant is similar in menu and philosophy but is built to reflect the history of its host city. Inside, high-energy, full-service dining rooms reminiscent of pre-war Little Italy, elegant banquet facilities and customer-friendly carryout leave no doubt you're visiting an authentic Maggiano's restaurant.
When we talk about our culture, we talk about our people and our food in equal doses with a healthy addition of passion. It's a recipe that has yielded great results. We've become a place where people find a permanent home. From entry-level employees to the most senior of our staff, our people call Maggiano's "family." This may explain why we have one of the lowest turnover rates in the industry.
Our passion for people, food and service unites us all. Our common goal is to build Maggiano's into the best Southern Italian Restaurant Company. Not the biggest, just the best. How will we do it? By providing the tools our people need to be successful and, more importantly, by providing personalized time and support to each individual.
What you'll do
- Ensure a great Guest experience and hold Team Members accountable to operational and quality standards. Drive business results while fostering open communication and developing Team Members.
Ready to join Maggiano's?
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