Assistant Director of Guest Service

Job DetailsJob Location: Brainerd, MN 56401Position Type: 10 month Full-TimeSalary Range: $27.00 - $28.00 HourlySupporting Management of Front Desk Team •    Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. •    Encourages and building mutual trust, respect, and cooperation among team members. •    Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. •    Supports daily Front Desk shift operations. Supporting Progress Toward Guest Services and Front Desk Goals •    Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily. •    Develops specific goals and plans to prioritize, organize, and accomplish tasks. •    Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. •    Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. •    Strives to improve service performance. •    Observes staffing levels to ensure that guest service, operational needs and financial objectives are met. •    Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service •    Provides services that are above and beyond for customer satisfaction and retention. •    Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. •    Sets a positive example for guest relations. •    Encourages employees to provide excellent customer service within guidelines. •    Interacts with guests to obtain feedback on product quality and service levels. Supporting Projects and Policies •    Supports implementation of customer recognition/service programs, communicating and ensuring the process. •    Assists in the review of comment cards and guest satisfaction results with employees. •    Ensures employees have the proper supplies and uniforms. Supporting Handling of Human Resource Activities •    Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. •    Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. •    Provides feedback to individuals based on observation of service behaviors. •    Participates in an ongoing employee recognition program. •    Participates in the employee performance appraisal process. QualificationsHYSICAL DEMANDS: Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. This position requires the employee to engage in frequent walking, lifting up to 50lbs & far vision; Constant Standing, Bending Over, Crawling, Reaching, Crouching Kneeling, Balancing, Pushing/Pulling, Gross Motor Skills, Hand Eye Coordination, Near Vision & Hearing; WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position involves the following Environmental Factors: working outside, inside, alone, closely with others, above ground, with detergents & chemicals as well as walking on uneven surfaces and climbing on ladders.