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Assistant Manager, Operations - CHANEL
full-time•New York
About this role
ABOUT
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
OVERVIEW
Work closely with Business Leaders to improve operational processes and inventory control management. Lead, manage and inspire a diverse team, balancing creativity with commerce to execute in-store success. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward. You will focus on delivering an exceptional client experience through execution and support of corporate and store initiatives. You will build and cultivate a motivated, skilled, and equipped operations team in store. Your focus is to develop and implement processes to drive sales, manage expenses, and identify opportunities for the businesses you support. You will ensure a shopping environment that is clean, neat, and easy to shop, manage inventory shortage, adhere to Loss Prevention standards and ensure support of workload completion.
ESSENTIAL FUNCTIONS
Fueled by the Power of Relationships
- Develop and retain support colleagues representative of the Bloomingdale’s brand and diversity to maximize performance.
- Manage operational functions within a family of business by partnering with support executives, driving sales, standards, service, and execution.
- Deliver operations metrics within family of business. Metrics include: Expense, Shortage, EBIT, Productivity, Cycle Counts and Inventory.
- Coordinate onboarding/training for operations/support colleagues in partnership with Subject Matter Experts (SMEs).
- Drive business opportunities through strategic placement and development of support talent.
- Achieve Net Promoter Score (NPS) goal.
- Drive service and achieve success as measured by the NPS.
- Monitor staffing comments on NPS and with staffing team address issues/opportunities.
- Address facility/housekeeping issues in partnership with Operations Management, Visual Merchandise Managers and Asset Management.
Driven by our Desire to Win
- Achieve Sales Plan.
- Develop/deliver in store seasonal shortage reduction strategies.
- Ensure 100% compliance with all merchandising, product limit and brand image strategies.
- Drive sales volume through team focus and strategic leadership of people and resources.
- Organize/maintain back of house areas to support presentation standards/floor replenishment. Partner with Visual Merchandise Manager (VMM), operations/support team, and in store leadership team to execute merchandising strategies.
- Work in store within store leadership team to drive Big Days through execution of promotional and key day strategies.
- Achieve all productivity metrics.
QUALIFICATIONS AND COMPETENCIES
- 1-2 years of leadership/managerial experience, preferably within Retail or Fashion.
- Excellent written and verbal communication skills.
- Ability to read, write, and interpret instructional documents.
- Basic math functions such as addition, subtraction, multiplication, and division.
- Able to use a calculator.
- Requires ability to manage people, resources and workflow independently and effectively with minimal direction to drive business outcomes.
- Able to work as part of a team.
- Superior organizational and time management skills.
- Must be able to multi-task in a fast-paced environment.
- Proven ability to build cross functional relationships.
- Must possess a strong sense of urgency.
- Ability to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality is required.
PHYSICAL REQUIREMENTS
- This position involves regular walking, standing, hearing, and talking.
- It also involves stooping, kneeling, crouching or ladder climbing.
- Able to lift 10lbs.
What you'll do
- The Assistant Manager, Operations will work closely with business leaders to improve operational processes and manage inventory control. They will lead a diverse team to ensure an exceptional client experience and drive business success.
About Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
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Frequently Asked Questions
What does a Assistant Manager, Operations - CHANEL do at Macy's?
As a Assistant Manager, Operations - CHANEL at Macy's, you will: the Assistant Manager, Operations will work closely with business leaders to improve operational processes and manage inventory control. They will lead a diverse team to ensure an exceptional client experience and drive business success..
Is the Assistant Manager, Operations - CHANEL position at Macy's remote?
The Assistant Manager, Operations - CHANEL position at Macy's is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Assistant Manager, Operations - CHANEL position at Macy's?
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