Summary
About this role
This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)
Overview:
Responsible for managing the development and communication of the digital strategy across the enterprise. Collects input and collaborates across the organization (which may consist of multiple Divisions) to inform the digital strategy. Provides short- and long-term digital strategic direction aligned to business goals, including all associated aspects of business transformation as well as the management of small, large, and complex digital business strategy transformations, some enterprise-wide in nature. Defines best practices for user (staff and customer) experience and design.
Primary Responsibilities:
- Lead large and complex business transformation discussions and projects as a practitioner and a leader.
- Manage the design and user experience for digital projects.
- Help facilitate design and customer journey mapping sessions.
- Ensure activities managed adhere to all Digital Banking standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source.
- Oversee other members of team to ensure consistent approach and alignment of goals.
- Provide training and mentoring to less experienced team members.
- Manage the overall design of end-to-end digital channel journeys that deliver an exceptional customer experience and result in customer growth and engagement.
- Provide leadership, direction, and resources to cross-functional teams working in agile development to redesign customer journeys.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
Bachelor's degree and a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management
Strong interpersonal skills
Strong verbal and written communication skills
Strong analytical skills
Demonstrated financial analysis skills
Experience leading large group sessions
Complex problem-solving skills
Excellent critical thinking skills
Excellent problem-solving skills
Experience developing strategies and implementing organizational change
Experience managing or leading staff
Education and Experience Preferred:
Master's degree
Strategic thinker able to synthesize large amounts of data into digestible, practical strategies and tactics
Knowledge of digital platforms, customer experience, and emerging technologies (AI, automation, cloud), data analytics, SEO, and omni-channel strategies
Advanced experience with pertinent excel spreadsheets, PowerPoint presentations, email and file sharing software
Advanced analytical ability, including financial analysis skills
Ability to use creative problem-solving skills
Proven ability to research, evaluate and recommend changes to digital strategy and/or initiatives or projects
Experience creating designs and best-in-class user experience
Experience working on digital technology projects
Experience presenting to and influencing executive management
Previous financial services industry experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location
Baltimore, Maryland, United States of AmericaOther facts
About M&T Bank
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
What you'll do
- The Senior Digital Strategy Manager is responsible for managing the development and communication of the digital strategy across the enterprise, leading complex business transformation discussions and projects. They will oversee the design and user experience for digital projects and ensure alignment with business goals.
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