About this role
Overview:
This position is responsible for submitting loan modification workups for the entire waterfall of investor workout options.
Primary Responsibilities:
- Understand investor’s waterfall and required documents for loss mitigation.
- Communicate with customers, real estate agents and attorneys to negotiate short sale settlement offers and advise of loss mitigation decisions.
- Manage and monitor account portfolio to ensure that all documentation and account decisions comply with banking policies, investor guidelines and applicable regulations.
- Assess property value and variance between appraised properties and offers submitted by potential buyers.
- Review tax returns, income statements, pay stubs, credit reports and general customer financial documents.
- Determine the most suitable repayment option for customers and calculate loan modification terms.
- Prepare workout summaries for management approval.
- Communicate with Single Point of Contact, title vendors and Loss Mitigation Closing team to gather information and resolve account complications.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
Works a portfolio of approximately 70 loans.
Education and Experience Required:
A combined 3 years’ higher education and/or experience, including a minimum of 1 year collections or underwriting experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Bachelor’s degree.
Paralegal certification or experience.
Mortgage collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location
Getzville, New York, United States of AmericaOther facts
About M&T Bank
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
What you'll do
- This role involves submitting loan modification workups across the entire spectrum of investor workout options, requiring deep understanding of investor waterfalls and necessary documentation. Key duties include communicating with various parties to negotiate settlements, advising on loss mitigation decisions, and managing the account portfolio for compliance.
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