About this role
Contact Center Associate Program Review and Instructional Designer
Location: Bridgeport, CT or Williamsville, NY. Must be able to report into the office on a hybrid schedule.
Overview:
The Associate Instructional Designer will utilize proven instructional design methodologies to create learning solutions that meet audience learning styles, content topic area, and audience location that adhere to M&T Learning and Development quality standards. Applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content using multiple delivery modes, including blended, facilitator led, and web-based training solutions. In addition, the Associate Instructional Designer will leverage various software development tools to design innovative training delivery methods.
Primary Responsibilities:
- Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients.
- Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions.
- Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
Ability to work independently to service business line requests and manage partner relationships. Flexibility to work in an agile team structure. Ensures writing is intelligible and appropriate for the intended audience. Ensures directions for assignments and navigation are clear and appropriate for the intended audience. Assures all course components are published to the LMS.
Supervisory/Managerial Responsibilities:
No supervisory responsibilities.
Education and Experience Required:
- Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
- Excellent oral communication and interpersonal skills required
- Critical thinking, analysis, and synthesis skills required
- Skills in planning, organizing, and self-management required
- Ability to work collaboratively and creatively in a deadline driven environment
- Project manage multiple projects at different stages, while meeting deadlines and quality standards
Education and Experience Preferred:
- Experience in training and development, retail, sales, or financial and banking services preferred
- Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud preferred
- Advanced degree in Instructional Design, Curriculum Design, or Adult Education
- ATD certification preferred
Physical Requirements:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $75,900.00 - $126,500.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location
Bridgeport, Connecticut, United States of AmericaOther facts
About M&T Bank
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
What you'll do
- The Associate Instructional Designer will create learning solutions using instructional design methodologies tailored to various audience needs. Responsibilities include developing training content and managing project timelines to meet deliverables.
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