Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role: Communications Delivery Consultant - 12 month Fixed term contract/ secondment

Our vision is to simplify, enable and upgrade our end to end service for existing customers. At the heart of this is the outcome and experience we provide to our “customers” through our communications. This role is pivotal in ensuring that we deliver a compelling and consistent communications experience, supporting our improvement and change agendas. 

As an experienced communications professional, you will support the assessment, escalation, coordination, and resolution of relevant events/breaches where there is a need to communicate to customers to rectify and/or resolve incidents. Vital across all areas of accountability will be ensuring the customer is central to our thinking, and we communicate in a clear and understandable way. We need a high performing communications professional with knowledge and experience of working in a regulated environment.

Key Responsibilities:

• Be a core member of project teams, having clear responsibility for customer communications – from design of the solution through to execution, delivery and monitoring.
• Analysis of customer communications delivered during key customer journeys, assessing against our Consumer Duty standards
• Creation of customer communications and improvements to existing communications – offline and online
• Success will be measured through a combination of core business customer satisfaction and commercial KPI’s
• Work with customer communications frameworks and ensure that all customer communications are positively impacting the customer, delivering clear, accurate and timely communications, meeting the business objectives
• Be the accountable owner for customer communications
• Work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for
• Work with all stakeholders involved in the design and delivery of customer communications solutions

Key Knowledge, Skills & Experience:

• Strong knowledge of effective customer communications design
• Knowledge of the FS industry and in particular how great communications impacts customer comprehension and experience
• Detailed knowledge of our target customers, their needs, behaviours, instincts and experiential requirements
• Detailed knowledge of operational communications and the impact these have in service environment as well as the restrictions and guidelines applied in regulated financial services industries.
• Strong attention to detail and ability to prioritise efforts
• Strong knowledge in life and pensions propositions, markets and competitors
• Strong experience of turning  customer feedback into tangible improvement and concepts
• Strong experience of being able to utilise customer and business feedback to identify clear set of priorities across customer communications.
• Significant experience in delivering complex, diverse, ambiguous messages – converting them into clear, understandable communications
• Strong communication skills at all levels, and comfortable providing guidance, expertise and recommendations
• Experience of driving initiatives forward and successfully delivering against demanding targets within a rapidly changing environment
• Analytical mind-set (essential)
• Delivery focused with logical approach to problem solving and prioritisation

Job Level: Experienced Colleague

Reporting to: Communications Delivery Manager

Closing date: 6th February 2026

Recruiter: Phoebe Ewers

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.  

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. 

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]