Summary
Location
London, Stirling
Type
full-time
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About this role
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
AI Engineer – AI & Innovation
Reports to: AI Lead
As an AI Engineer within the M&G Life AI & Innovation team, you will play a key role in designing, developing, and deploying AI solutions that support our digital transformation and business growth. Working closely with the AI Lead and the AI & Innovation Business Analyst, you will translate business requirements into robust technical solutions, champion responsible AI practices, and help deliver measurable business value. You will be part of a multi-disciplinary team driving innovation and continuous improvement across the organisation.
Key Responsibilities
AI Solution Delivery:
Take ownership of the end-to-end delivery of AI solutions, from opportunity identification and requirements gathering (in partnership with the Business Analyst) through design, development, testing, deployment, and ongoing monitoring
Collaborate with cross-functional teams (Marketing, IT, Sales, Distribution, Customer Service) to ensure solutions meet business needs and strategic objectives
Technical Excellence:
Apply best practices in AI development, including robust testing, version control, and responsible AI implementation
Ensure all solutions comply with data governance, privacy, and ethical standards, working with the Business Analyst and AI Lead to uphold regulatory requirements
Business Value Measurement:
Build solutions that drive efficiency, unlock insights, and create measurable business impact
Support the definition and tracking of key performance indicators (KPIs) and objectives and key results (OKRs) for AI projects, in collaboration with the Business Analyst
Change Management & Adoption:
Champion the adoption of new AI solutions across the business, supporting training and transition activities to maximise user engagement and business impact
Facilitate change management and ensure successful implementation in partnership with the Business Analyst
Continuous Improvement:
Contribute to a culture of experimentation, continuous improvement, and learning within the AI & Innovation team
Share knowledge and best practices across roles to foster team development
Production Support:
Monitor AI solutions in production, analyse performance, and investigate root causes of issues to ensure ongoing reliability and effectiveness
Required Skills & Competencies
Proven experience delivering AI and innovation projects in a business context
Strong technical background in Data Science, Machine Learning, and AI (including LLMs, agentic AI, and decision intelligence systems)
Proficiency in Python and experience with platforms such as Databricks, OpenAI, Github and Copilot Studio
Experience with MLOps, cloud deployment (AWS/Azure), and model evaluation/selection
Excellent communication skills, able to explain technical concepts to non-technical stakeholders
Strong problem-solving, analytical, and project management skills
Desirable Experience & Qualifications
Experience in Life or Financial Services.
Knowledge of Agile/Scrum methodologies and service design.
Familiarity with AI ethics, regulatory requirements, and responsible AI practices
Career Development
This role offers opportunities for progression within the AI & Innovation team or the wider Life business. You will work with cutting-edge AI technologies and help shape the future of the organisation.
Work Level: Experienced Colleague
Location: London or Stirling (Hybrid working)
Recruiter: Sarah Mathers
Closing Date: 4th November 2025
What we offer:
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]
Other facts
About M&G plc
Welcome to 10FA India Private Limited.
Formerly known as Prudential Global Services Private Limited.
We are M&G plc's capability centre based in Mumbai, initially started as a back-office operational support to the UK business unit.
However, over the recent years, we have significantly increased the breadth and depth of our capabilities and offerings to keep pace with the changing needs of the Group. These include Digital & Knowledge Services, Finance and Actuarial, Information Technology (IT), Customer Service, Risk and Audit.
Our core purpose is to be a strategic partner to M&G plc, enabling growth by delivering change and driving synergies through a highly capable and agile workforce.
With our diversified service offerings we provide our people with exciting opportunities to grow personally and professionally.
M&G plc is a leading savings and investments business serving around 5.5 million retail customers and more than 800 institutional clients.
It’s innovative asset management and customer solutions are supported by extensive investment capabilities, an international distribution network and two strong brands: Prudential and M&G Investments.
What you'll do
- The AI Engineer will own the end-to-end delivery of AI solutions, from opportunity identification through deployment and monitoring, collaborating with cross-functional teams to meet strategic objectives. They must apply best practices in AI development, ensure compliance with ethical and regulatory standards, and build solutions that drive measurable business impact.
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