Summary
Location
Johor
Type
full-time
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About this role
- Answer incoming calls, attend to emails and reply chats from customers regarding placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information.
- To process and maintain customers account and record accurately into the SAP system.
- To attend to and resolve queries/litigations from customers and internal employees; and closely follow-up till closure of case
- To receive and process orders from customers and internal employees via telephone and email and online ordering whenever necessary
- To handle escalation of any customer complain with respective inter-department effectively and in timely manner
- To process all daily tasks according to Lyreco standard and procedures. Highlight any change requested from inter-department to the management team for approval
- To take responsibilities towards work flow requirement (process flow)
- Able to understand customer expectation and response to the customer profesionally and efficiently
- All other adhoc reasonable assignment assigned to you from time to time by the management
Qualifications
- Minimum Diploma in any field
- SAP user , high proficiency in Microsoft Office
- Good written & spoken English skills
- Good Communication skills with clarity and precision
- Minimum 2 years experience working in the customer service or call center environment
Other facts
About Lyreco Group
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 10,000+ employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
To learn more about Lyreco – check out our website.
What you'll do
- The Customer Service Executive is responsible for delivering high-quality communication with customers, assisting with inquiries, processing orders, and resolving complaints. They must maintain accurate customer records and follow up on queries until closure.
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