Job Description: 

Introduction:
 

At EverTrue, team members at all levels find their calling in our mission of Older Adults Living Life to the Fullest. In this work environment, all team members are part of a community and appreciated by the people they work with – residents and coworkers – every day. 

Summary:

Demonstrates the philosophy of the sponsoring Lutheran congregations, through upholding the EverTrue mission of “Older Adults Living Life to the Fullest”, core values and code of conduct.  Performs dispatch, phone, and clerical support in accordance with established procedures.

Essential Duties and Responsibilities:

Operates telephone/paging system receiving and transferring all incoming, internal, and external phone calls and making pages

Serves as point person for residents to call in maintenance issues; Documents maintenance issues and puts in a ticket to Maintenance Department

Monitors and responds to the location’s fire alarm system

Conducts overhead announcements during emergency situations

Maintains a current listing of residents by name and room number/address, emergency numbers, on-call personnel, department and employee extensions and critical residents

Greets and provides directions/information to visitors, residents and other customers and greets visitors, residents and other customers while monitoring the front desk in the absence of the receptionist

Controls building access, monitors weather conditions and alarms and directs emergency personnel to destinations as needed

Monitors key system controlling access to cards, CCTV systems and two-way talk system

Reports suspicious individuals and suspicious calls to supervisor immediately

Qualifications, Knowledge, Skills & Abilities:

• High school diploma or GED required

• Six or more months of prior experience as Dispatcher

• Must be able to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one on one and small group situations.

• Basic computer skills, ability to retrieve data, and data entry

Physical Requirements and Working Conditions:

The physical requirements and working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel objects, tools, or controls; talk and hear.

On occasion, may be subject to emotionally upset residents, or family members. Is willing to work beyond normal working hours and on weekends and holidays when necessary. Is subject to loud noises from machinery. Is subject to exposure to fumes or airborne particles, and toxic or caustic chemicals. Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the AIDS and Hepatitis B virus within guidelines of standard precautions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state, and local laws and standards.

Additional Information:

N/A