About this role
POSITION SUMMARY: The Patient Representative provides day-to-day administrative support to Outpatient Breast, Vein, and Carolinas Imaging Services (CIS) sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience.
Shift Details: T - F / 7a - 6p
Essential Duties and Responsibilities:
- Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s).
- Collects payments and or/establish payment plans at the time of service.
- Answers, investigates and/or directs patient inquiries or complaints to appropriate parties.
- Schedules patient appointments and procedures.
- Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
- Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner.
- Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency.
- Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
- Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
- Proactively assists other Patient Representatives and clinic staff with questions or tasks.
- Other duties as assigned.
Minimum Qualifications:
Education/Licensing/Certification:
- High school diploma required
- Associate’s degree preferred
Experience (years and type):
- 1+ years’ medical office experience required
Knowledge and Skills:
- Familiarity with outpatient clinical setting and patient registration workflows
- Familiarity with medical terminology
- Excellent customer service, both internal and external
- Excellent communication skills
- Ability to work independently and as part of a team
- Excellent time management and organizational skills
- Ability to thrive in a fast-paced environment
- Attention to detail
- Computer literate
Travel Required (% of time):
- 0 - 25%
Physical Requirements & Work Environment:
- Primarily sitting; standing and walking as needed
- Lift up to 25lbs
- Possible exposure to radiation, infectious disease, bloodborne pathogens
- Overtime as needed depending on business need
- Shifts subject to variation depending on business need
Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.
Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Other facts
About Lumexa Imaging
Lumexa Imaging is one of the nation’s largest providers of outpatient medical imaging, with a mission to expand access to advanced, high-quality, and affordable diagnostic care. We operate more than 180 centers across 13 states, including more than 85 centers in joint ventures with leading health systems. With over 5,000 team members and a clinical network of more than 1,000 subspecialized radiologists, we perform over 4 million outpatient studies each year. Lumexa Imaging is the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform. As the healthcare landscape shifts toward more convenient, lower-cost outpatient solutions, Lumexa Imaging is uniquely positioned to meet this growing demand, bringing clarity, comfort, and compassionate care to more patients in more communities.
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What you'll do
- The Patient Representative provides administrative support to maintain office flow and efficiency, including patient reception, registration, and scheduling exams. They also assist with onboarding and training new employees, acting as the first point of contact for patients.
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