Job Purpose

We are seeking an enthusiastic person to join our team at Lucy Electric. This is a great opportunity to join our business and play a key role as a professional and adaptable first impression of the company. 

This role will ensure that all visitors to the RHQ office and incoming callers are dealt with efficiently. Not only providing reception duties as listed, but also support with additional administrative support as directed by the Regional GM such as travel booking and general administrative duties.

Job Context

This is a great role as day to day you will be meeting and greeting visitors as well as building relationships with the wider Lucy Electric team. 

Strong interpersonal and communication skills are key in this role as well as having a positive can-do attitude.

Job Dimensions

The receptionist role will provide RHQ and Riyadh based LSA employees with admin support.

Key Accountabilities

These will include:

• Provide an efficient switchboard service to incoming callers ensuring calls are dealt with promptly.
• Ensure sufficient cover is maintained and the reception desk is not left unmanned.
• Greeting visitors and customers professionally ensuring that all health and safety procedures are adhered to, for example, log visitors and issue passes.
• Manage access to guest wi-fi for visitors as required, in accordance with IT guidelines.
• Responsible for incoming and outgoing post, including signing for urgent incoming consignments, franking, sorting and circulating.
• Arranging documents shipments and urgent courier collections on request.
• Central point for meeting room bookings on the site.
• Prepare meeting rooms for customer visits, organise refreshments and co-ordinate lunch bookings with outside caterers.
• Regular clean and replenishment of coffee machine.
• Maintain the office stationery and refreshment supplies and order through appropriate suppliers.
• Ensure that all stationary cupboards/kitchens are kept fully stocked.
• Maintain and issue security passes for all staff and contractors on site and keep security database up to date.
• Ensure the reception/entrance areas are tidy at all times.
• Central contact for reporting maintenance issues in the office.
• Any other duties directed by the Regional GM.

Minimum Qualifications, Knowledge and Experience

• Experience in a busy customer service environment
• Switchgear experience 
• Good communication skills in English language
• Good knowledge and use of Microsoft Office functions (word, outlook, excel)
• Typing and secretarial skills

Behavioural Competencies

• Is a confident self-starter 
• Able to work both independently and within a team
• Have a customer centred focus
• Good interpersonal skills with a pleasant and can-do attitude
• Highly organised 
• Integrity and maintains confidentiality
• Ability to multi task.
• Organisation and prioritisation skills