We are seeking a technically capable and detail-oriented Service Projects Coordinator to support the delivery of high-voltage (HV) service projects across the UK. This role ensures seamless coordination of multi-site projects, compliance with engineering standards, and efficient resource management. You will work closely with engineers, customers, and third-party contractors to maintain project schedules, manage technical documentation, and uphold service level agreements.

Job Context

You will work as part of a highly skilled Engineering division supporting all aspects of HV services to our clients and customers. As part of our team, you will get to both support your peers in the delivery of HV engineering and also be required to lead projects from award through delivery.

The role will act as central point in multiple service project teams, coordinating with engineers, customers, and third parties to ensure the work is delivered in full and within agreed timescales to ensure successful outcomes for the business and the customer.

The ideal candidate will have a background in the UK Utilities Sector, will understand the complexities of delivering project work across multiple sites simultaneously and will have experience managing key customer accounts.

We strive forwards as a team advancing our technical skills, knowledge, and competencies together, whilst ensuring a flexible work life balance is worked into our ethos.

Job Dimensions

The role is a hybrid role, with flexible attendance at our Thame, Oxfordshire office required to support cohesive working with the team. The core hours are 07:30 to 16:00 Monday to Thursday, 07:30 am to 12:30 Friday, depending on operational workload additional hours may be required. 

Key Accountabilities

These will include:

• Work with the Delivery Team and Project Leads to schedule on site delivery with customers
• Coordinating the Project Team for each job, facilitating regular reviews and tracking progress
• Scheduling and running project team standup reviews to ensure jobs are progressed in a timely manner
• Maintain workload tracking references, documents, and scheduling records.
• Track concurrent project jobs and feed updates into Delivery Team and Workbank reviews
• Coordinate material purchases, subcontract resources, logistics and travel arrangements.
• Review jobs post completion to ensure all job costing activities are complete
• Take ownership of key accounts and work with customer contacts to manage the relationship
• Oversee and maintain customer portals as required
• Ensure Service Level Agreements are managed and supported in line with T&Cs.
• Support all areas of the department in relation to office systems, bookings, POs, equipment hire, delivery
• dates, equipment hire etc.
• Ensure a strong working relationship with other departments across Lucy Electric.
• Ensure that all work is carried out in accordance with the standards, policies and procedures of Lucy Electric
• and its customers.
• Liaise closely with Manager to understand and manage priorities.
• Attend training and continuous development opportunities as required. Ensure that all work is carried out in accordance with the standards, policies and procedures of Lucy Electric and its customers.

Qualifications, Experience & Skills

• Excellent Customer Service skills 
• Experience in managing key accounts and contractual agreements 
• Able to coordinate multiple projects simultaneously 
• Strong time management skills 
• Good interpersonal skills.
• Detailed and precise record keeping 
• Experience of document and process management.
• Computer literate – skilled in MS outlook and Excel, D365, CRM systems.
• Full driver’s License.

Desirable: 

• Project management experience.
• Experience working within the UK Utilities sector, preferably electrical distribution. 
• Good knowledge of business finance, and ability to manage job costing and forecast figures.
• A qualification in business, management, project management.

Behavioural Competencies:

• Good problem-solving skills 
• Highly organised and tidy.
• Must have a positive and confident approach to tasks.
• Good interpersonal skills with a pleasant and can-do attitude.
• Able to work independently, within a team and taking the lead when required.