About this role
Job Purpose
To update, monitor and analyse the status /data of repairing activity /customer complaints.
To handle a team of people and manage the daily plan for the activity.
To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support.
To ensure the activity is being carried out in controlled way and to quality standard.
To track, update, monitor and explore the RMU footprints to generate Service and spares revenue.
Job Context
Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.
• Providing commissioning and after sales service support to customer on site in all regions.
• Prepare the weekly/monthly plan for repairing units received at factory.
• Training to field staff- Lucy Employees and customers
• Monitor and resolve the customer complaints at site in all regions.
• Tendering and quote for out of warranty refurbishments and spares
• Ensure works are carried out and monitor the quality of work being done on site.
• Communication with the customer for corrective and preventive actions.
• To track and generate the Service and spares revenue.
Job Dimensions
This position will report to AGM- After Sales Service and will be based at Nashik.
Key Accountabilities
These will include:
• Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.
• Managing the Service function rework actions and lead the service team for this activity.
• Schedule and organize the manpower to ensure immediate support to customers.
• Schedule and organize the manpower to ensure proper scheduling of repairing units, both under warranty and Non warranty.
• Monitor and daily reporting of the status of customer complaints.
• Communicate with the customer for complaint acknowledgement, support, and resolution with CAPA.
Qualifications, Experience & Skills
• Bachelor’s Degree Engineering (Electrical) /DME with minimum 5~9 years’ experience in After sales- Commissioning, Services & Spares in similar industries.
• Customer management and Operations.
• Technical knowledge for electrical switchgear and distribution network.
Behavioural Competencies
• Focus on delivery, Team and business development.
• Time Management.
• Good communication skills
Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.
Other facts
About Lucy Group
Switched on street lighting
Over 50 years’ experience in the design and manufacture of street lighting solutions...
Lucy Zodion is a leader in the design and manufacture of street lighting equipment in the UK, supplying to countries throughout Europe, Australasia, Africa, the Far and Middle East. With a product range spanning on-street lighting installation, electrical distribution and control, our industry prominence has been afforded through years of experience and a dedication to innovation in the products and services we offer.
We’re committed to developing tomorrow’s solutions, today…
Committed to developing futureproof street lighting and power distribution solutions, our key focus is providing a clear package that can meet and exceed the growing needs of connected and environmentally conscious communities across the world.
As the impetus of energy efficiency and data management grows, street lighting as we know it is transforming from illumination hardware into a valuable digital urban asset. Used to facilitate a number of smart solutions that help enrich communities, the connected lamppost has been realised as an integral factor for smarter, more responsive cities. This, alongside the integration of IoT, means streetlights are ever evolving as pivotal features throughout urban areas, providing citizens and councils alike with enhanced more intuitive services.
Lucy Zodion’s next generation solutions harness IoT technology to make unique urban data more accessible and secure. Our vision is to unlock the potential of tomorrow’s cities with a smart, open and sustainable ecosystem that truly benefits the community. This can be achieved through interoperable smart city networks that enable forward thinking city leaders to take control of their urban infrastructure, both today and tomorrow.
What you'll do
- The Senior Service Executive will manage the after sales service function across all regions, ensuring customer satisfaction and timely support. Responsibilities include monitoring customer complaints, scheduling repairs, and leading the service team.
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