About this role
Job Purpose:
Work with a cross-functional team of sales, business development and tendering engineers to support the sales order process. Customer interface from initial customer enquiry to order delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, customer deadlines, internal business targets and always provide exceptional customer service.
Business Overview:
Part of Lucy Group, Lucy Electric is a global leader in intelligent secondary power distribution. Lucy Electric EV Infrastructure Ltd is a newly formed business entity that brings our 125-year heritage in switchgear to the world of e-mobility.
We support a range of customers - particularly Independent Connection Providers (ICPs) and Charge Point Operators (CPOs) - with innovative, future-ready infrastructure to support EV charging. From package substations and ultra-high-capacity feeder pillars for supercharging hubs, to compact residential units designed for driveways, every product is engineered for safety, built to handle tomorrow’s loads, and smart enough to integrate seamlessly with modern monitoring systems.
Lucy Electric is not only engineering the grid for the EV era but powering the future of e-mobility.
Job Dimensions:
The role will be based at Sowerby Bridge, West Yorkshire, travel within the UK may be required from time to time.
Key Accountabilities:
• Receive complex customer orders and contracts and manage the internal contract review process through to a successful conclusion
• Identify and monitor terms and conditions of the order / contract highlighting and escalating within the business as required
• Ensure that all elements of the order or contract are identified and achieved and that all internal procedures are followed
• Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem solve any potential issues in achieving the customer requirements
Minimum Qualifications, Knowledge, and Experience
• Proven experience coordinating complex customer orders
• Experience of working in a busy office environment
• Contract management
• Delegation skills
• Problem solving
• Troubleshooting
• Educated to a degree level or an equivalent level
Behavioural competencies
• IT literate with excellent Microsoft Office knowledge (including D365)
• Excellent communication and interpersonal skills at all levels
• Highly organized with good time management skills and attention to detail
• Tenacious and willing to go the extra mile where required
• Self-driven - can work independently and collaboratively as part of a team
• Build good relationships with internal/external customers
• Have a strong "customer comes first" focus
Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.
Other facts
About Lucy Group
Switched on street lighting
Over 50 years’ experience in the design and manufacture of street lighting solutions...
Lucy Zodion is a leader in the design and manufacture of street lighting equipment in the UK, supplying to countries throughout Europe, Australasia, Africa, the Far and Middle East. With a product range spanning on-street lighting installation, electrical distribution and control, our industry prominence has been afforded through years of experience and a dedication to innovation in the products and services we offer.
We’re committed to developing tomorrow’s solutions, today…
Committed to developing futureproof street lighting and power distribution solutions, our key focus is providing a clear package that can meet and exceed the growing needs of connected and environmentally conscious communities across the world.
As the impetus of energy efficiency and data management grows, street lighting as we know it is transforming from illumination hardware into a valuable digital urban asset. Used to facilitate a number of smart solutions that help enrich communities, the connected lamppost has been realised as an integral factor for smarter, more responsive cities. This, alongside the integration of IoT, means streetlights are ever evolving as pivotal features throughout urban areas, providing citizens and councils alike with enhanced more intuitive services.
Lucy Zodion’s next generation solutions harness IoT technology to make unique urban data more accessible and secure. Our vision is to unlock the potential of tomorrow’s cities with a smart, open and sustainable ecosystem that truly benefits the community. This can be achieved through interoperable smart city networks that enable forward thinking city leaders to take control of their urban infrastructure, both today and tomorrow.
What you'll do
- The role involves managing complex customer orders and contracts, ensuring all internal procedures are followed to meet customer expectations. It requires engaging with customers and internal teams to resolve any issues during the order process.
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