Job Purpose
To support the Lucy Electric Australasia regional growth strategy by servicing new and existing Sales Accounts and completing all required business administrative tasks.
Plays a key role in supporting managers and team members, enabling them to focus on their primary responsibilities while ensuring day-to-day operations run seamlessly.

Job Context
Handling all quotation, order and general administrative duties: Quotation Set-Up, Order Processing, Customer Support, Record Keeping, Delivery Co-Ordination as well as general office administrative duties.
The role will report directly to the Sales Director – Australasia.

Key Accountabilities
Including but not limited to:

Primary
Proposal Set-Up: Entry into CRM and setting up of appropriate filing systems
• End to End Order Processing: Handling sales orders, internal factory purchase orders and Issuance of sales invoices to Back-up Finance Team.
• Logistics: Verify shipping documents for all shipments co-ordinating with internal logistics teams and customers.
• Track Customer Complaints: Work closely with Service Team
• Service Warranty: Register in D365 monthly.
• Record Keeping: Maintaining accurate customer records and sales data ensuring they are up-to-date and easily accessible.
• Customer Support: Answering customer inquiries, providing after-sales support, and resolving issues.
• Communication: Coordinating with sales teams, other Lucy Electric departments, and customers.

Secondary
• Inventory Management: Coordinate with vendors and service providers for office maintenance, supplies, and repairs.
• Support Health & Safety: Fire Warden, First Aid, Attend H&S training, LIMS / Audit Report, monitoring of HIT Tickets.
• Champion Sustainability agenda including CSR activities: Communicate with UK Team on sustainability agenda, ad hoc reports etc. Submit Emission Data report monthly. Arrange and lead the agenda for CSR activities based on Group’s requirement.
• Assisting with Travel Arrangements, assist in planning and organizing company events, meetings, and team-building activities.
• Coordinate trade show logistics, including booking venues, arranging catering, and managing RSVPs.
• Provide general administrative support to managers and team members, including scheduling meetings, preparing documents, and managing correspondence.
• To help identify and undertake any other duties and responsibilities to improve the efficiency and quality of internal procedures and customer services.
• Comply with all company policies and procedures and maintain confidentiality of information relating to the company’s business and staff.

Qualifications, Experience & Skills

Minimum Qualifications, Knowledge and Experience
• Familiarity with CRM Systems, preferably Microsoft D365 or similar
• Familiarity with ERP Systems, preferably Oracle or similar
• Excellent in MS Office
• Excellent reporting and documentation skills.
• Knowledge of local and international logistics processes
• Knowledge of sales processes: Understanding how sales operations work is helpful
• Office Administration experience
• 3+ Years within similar role preferred

Behavioural Competencies
• Strong prioritisation, organisational and time management skills: Crucial for managing multiple tasks and meeting deadlines.
• Excellent communication skills: Both written and verbal, for interacting with customers and team members.
• Attention to detail: Important for accurate order processing and record keeping.
• Customer service skills: Ability to handle customer inquiries and resolve issues professionally.
• Problem-solving skills: Ability to identify and resolve issues efficiently.
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Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.