Job Purpose

Responsible for providing CAD and PLM application support to Engineers & manufacturing teams across the group.  Develop best practices, user guides, deliver mentoring and ad-hoc training for new users or in support of new software or working practices. Assist in projects when required, working with core IS services, design engineers and third parties. You will come from a background of support and will be confident with Siemens NX environments including modelling / drafting / large assemblies. Ideally, you will come from an engineering environment and be used to dealing with multiple requests at any one time.

Job Context

• Analyse PLM business processes and procedures, capture and document business requirements and work with the IS team, Engineers, manufacturing, and suppliers to develop solutions.
• Document Process workflows – Create Test cases for development and prepare system for production releases
• Provide Teamcenter expertise to support on-going and PLM projects.
• Support PLM team - PLM system Architect, Senior PLM application engineer and team on Teamcenter workflows, Teamcenter Integrations, including NX, Eplan, Simulation and D365.
• Enhancement of Teamcenter capability to improve Lucy Engineering and operation teams
• Provide Teamcenter expertise to support on-going and future PLM projects. Analyse business needs and NX functionality and present potential improvements to business owners.
• Provide rapid, effective helpdesk support to Engineers and manage calls on the IS helpdesk system, collaborating with colleagues when necessary to achieve satisfactory resolutions to all calls.
• Communicate with engineering and IS colleagues to keep all parties informed on the status of issues.
• Develop best practice material for knowledge-based articles, to reduce helpdesks calls.
• Champion the use of Teamcenter AWC with NX, Eplan, simulation and other business tools to support company objectives, both inside Engineering and beyond.
• Provide Teamcenter expertise to support on-going and future PLM projects.
• Centrally configure and maintain Teamcenter interface through use of Customer Defaults.
• Work closely with suppliers to ensure services are delivered at high quality and value for money.
• Maintain an up-to-date knowledge of CAD/PLM solutions and specific Microsoft technologies to ensure best practice within the group.
• Participate in the development of departmental strategies, provide technical expertise and support for the IS team and the business as required.

Qualifications, Experience & Skills

• PDM/PLM Teamcenter 5+ years' experience in Teamcenter Application
• Windows desktop and server knowledge gained from hands-on experience.
• Experience of creating workflows for Teamcenter and NX CAD
• Ability to produce system documentation to a high standard.
• User experience within an NX CAD function, advising and assisting colleagues.
• Python or any other scripting language

Behavioural Competencies

• Good communication and presentation skills.
• Ability to communicate clearly in English, both in writing and verbally.
• Share knowledge with colleagues. 
• Organise, prioritise, and complete assigned tasks on time.
• Highly self-motivated with a keen attention to detail.
• Ability to interact with customers and partners on a professional basis.
• Problem solving and judgement.
• Resilience and flexibility.