About this role
Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
As Lucidya continues to scale, contracting and legal decision-making sit at the center of how we grow responsibly. Every customer agreement, vendor contract, and partnership carries both opportunity and risk - and how we manage that balance directly impacts revenue, reputation, and operational efficiency.
As a Legal Associate, you will own the day-to-day execution of commercial legal work, acting as the primary legal partner to Sales, Customer Success, HR, Marketing, and Procurement. This role is designed for a commercially minded legal professional who can operate independently within defined guardrails, while exercising sound judgment on when escalation to senior leadership or external counsel is required.
What You'll Do1. Commercial Contracting & Negotiation (Primary Scope)- Draft, review, and negotiate a wide range of commercial agreements, including MSAs, SaaS agreements, NDAs, SOWs, DPAs, and vendor and partner contracts
- Lead standard and mid-risk negotiations with customers and vendors, applying approved legal and commercial guardrails
- Identify non-standard, high-risk, or corporate-impacting clauses and escalate them appropriately for senior legal review and approval
- Develop, maintain, and continuously improve contract playbooks, fallback positions, and redline guidance to support Sales, Customer Success, and Procurement teams
- Support contract lifecycle management end-to-end, including version control, execution tracking, renewals, and monitoring of contractual obligations
- Act as the first point of legal contact for commercial and operational teams on contract-related matters
- Work closely with Sales, Customer Success, HR, Marketing, and Procurement to provide timely, practical legal support
- Review internal policies and processes that impact contractual rights, intellectual property, data protection, and commercial risk
- Support the Marketing team with legal guidance related to campaigns, promotions, CRM usage, and advertising compliance
- Provide business-focused legal advice that balances risk awareness with operational realities and escalation frameworks
- Advise on contractual data protection obligations and support the implementation of approved privacy, data processing, and security clauses
- Monitor relevant legal and regulatory developments that may affect Lucidya’s commercial and operational activities
- Support intellectual property protection efforts, licensing matters, and the use of third-party technologies and tools
- Support dispute and claim management by assisting with documentation, evidence gathering, and internal coordination
- Liaise with external counsel under the direction of senior legal leadership, ensuring effective information flow and follow-up
- Assist with preliminary dispute resolution processes where applicable
- Proactively identify contractual and operational legal risks and recommend practical mitigation approaches
- Conduct legal research and prepare clear, well-structured internal guidance notes, summaries, and advisory materials
- Contribute to legal enablement initiatives, including the development of templates, training materials, and contract standardization efforts
- You have a Bachelor’s degree in Law (LLB)
- You have 3 - 5 years of experience in commercial legal work
- You have proven experience drafting and negotiating commercial contracts in a SaaS, technology, or fast-growing environment
- Exposure to multi-jurisdictional or regional legal work is a strong advantage
- You have a solid understanding of data protection laws, employment regulations, and general corporate law
- You have strong legal research skills with the ability to produce clear, well-structured legal memos and advisory notes
- Experience with contract lifecycle management, legal documentation, and version control tools is a plus
- Screening call with TA
- Technical interview with the hiring manager
- Case study discussion or practical exercise (if applicable)
- Offer
Other facts
About Lucidya
Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs. Our platform is tailored for organizations in the Arab world that need a unified, easy-to-use platform to manage their customer experiences and make data-driven decisions.
Lucidya’s AI-powered technology, combined with a deep understanding of the Arabic language and culture—with a remarkable 92% analysis accuracy of 15 different dialects and slang—allows businesses to engage with their customers in ways that are both accurate and personal. By offering real-time insights and engagement, Lucidya helps organizations optimize customer lifecycles, reduce costs, and drive growth—all in one single platform.
Lucidya is fully compliant with global and regional data privacy and security regulations, including SOC2 for data management standards, the SDAIA Personal Data Protection Law (PDPL) in Saudi Arabia, and GDPR for customers in the EU. Lucidya also adheres to the NIST Cybersecurity Framework (CSF), ensuring robust risk management practices, and complies with key US data privacy regulations such as CCPA/CPRA, UCPA, CTDPA, CPA, and VCDPA. This commitment ensures that our platform not only delivers actionable insights but also operates securely and protects the privacy of our customers’ data.
What you'll do
- The Legal Associate will manage day-to-day commercial legal work, including drafting and negotiating various agreements and providing legal support to multiple teams. This role involves identifying legal risks and ensuring compliance with contractual obligations.
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