About this role
Employment Type: Exempt, Full-Time (On-Site)
About the organization
This is a nonprofit organization in the Tri-Valley region of California that provides services for individuals and families impacted by domestic violence, sexual assault, homelessness, and food insecurity. The agency operates emergency shelters, a crisis hotline, supportive housing, legal advocacy, counseling, and a community food pantry. Its mission focuses on safety, healing, and long-term stability for survivors and vulnerable community members.
About the Role
A community-based non-profit organization in the Tri-Valley area is seeking a compassionate and experienced Director of Domestic Violence Services. This role provides strategic and operational leadership for domestic violence programs including shelter services, crisis hotline, supportive housing, transitional housing, and related legal/advocacy services.
The Director will oversee program operations, facilities, staff supervision, contract compliance, budgeting, and community partnerships. This position reports directly to senior leadership and is part of the organization’s management team.
Key Responsibilities
- Provide overall leadership and management of domestic violence programs, including shelters, hotline services, supportive housing, transitional programs, and related wraparound services.
- Oversee client screening, eligibility, and case management practices to ensure safe, trauma-informed support.
- Maintain and update program SOPs, safety protocols, intake materials, policies, and client information packets.
- Ensure program compliance with legal, safety, and ethical mandates (including CPS reporting, elder abuse mandates, suicide risk assessment, 5150, etc.).
- Manage facilities to ensure safety, cleanliness, and a welcoming, home-like environment.
- Lead departmental staff meetings and maintain clear communication with organizational leadership.
- Manage departmental budgets, spending plans, and grant-related financial reporting.
- Oversee contract performance, reporting, data tracking, and outcomes in collaboration with administrative staff.
- Supervise, train, support, evaluate, and, when necessary, terminate program staff, interns, and trainees.
- Handle client grievances and support crisis/problem-solving needs.
- Represent the organization in community education, advocacy training, and partnership settings.
- Participate in management team meetings, staff meetings, fundraising activities, and special events as needed.
- Bachelor’s degree required; Master’s degree in a related field preferred.
- Minimum of 5 years of relevant experience in a nonprofit setting; at least 2 years in residential program management preferred.
- Experience supervising staff, conducting evaluations, and providing training.
- Experience with planned spending of grant funds and preparation of grant reports.
- Experience managing and monitoring departmental budgets.
- Strong crisis management, problem-solving, and risk management skills.
- High proficiency in Microsoft Office, Outlook, SharePoint, and client database systems.
- Must be able to work on-site daily.
- Must have reliable, insured transportation for work-related duties, including transport of clients when needed.
- Ability to pass required background and motor vehicle checks.
- Trauma-informed leadership style
- Strong communication and conflict-resolution skills
- Ability to maintain confidentiality and navigate sensitive situations
- Strong organizational and time-management skills
- Ability to build collaborative relationships with internal teams, external partners, and community stakeholders
- Flexibility and ability to manage multiple priorities in a fast-paced environment
- Completion of agency training within 6 months of hire (or sooner)
- Participation in community events and/or fundraising activities as needed
- Represents the organization professionally during public speaking, community education, and outreach efforts
Other facts
About LTD Global
We partner with our clients and empower their success by providing consulting services across HR, accounting and SaaS integration. We leverage cloud technologies to accelerate our partners’ digital transformation and enhance their competitive advantage in the market. Our full suite of business solutions is designed to support each stage of our client’s journey, gradually evolving as their needs grow.
WHO WE ARE
LTD Global has been serving clients’ needs domestically and internationally since 2003. We specialize in providing support in Accounting, Administrative and Technical areas. We are a fast-growing small business headquartered in Pleasanton. LTD Global is a certified woman-owned business along with being Alameda SLEB certified and a participant in the 8(a) SBA program. We service clients in the Private, Non-Profit and Government sectors.
WHAT WE DO
LTD Global solves clients problems by providing consulting and services to support accounting, administrative, HR and recruitment, and technical needs.
OUR PHILOSOPHY
LTD Global is here to help make lives easier for our clients. We value integrity, reliability and trust. We have grown together with our clients that have partnered with us since Day 1. We know that we must adapt to the fast-changing business landscape. LTD Global takes pride in our company by utilizing technology options and tools in the industry that serve our clients best by helping us be more effective in the daily execution of tasks. We value giving back to our community and social-goodwill is a key component of our culture. This is why we support various non-profit organizations by donating our time and resources to help support these causes.
What you'll do
- The Director will provide overall leadership and management of domestic violence programs, ensuring safe and trauma-informed support for clients. Responsibilities include overseeing program operations, staff supervision, budgeting, and community partnerships.
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