About this role
Key Responsibilities
- Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
- Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
- Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
- Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
- Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
- Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
- May be assigned other duties to support the needs of the business.
Required Qualifications
- 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 Months of Experience using common retail technology, such as smart phones and tablets
- Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
Preferred Qualifications
- High school diploma or GED
- 6 Months of Retail experience
- 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
- 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
About Lowes
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
What you'll do
- The Fulfillment Associate is responsible for ensuring that orders are processed efficiently and accurately. This role may involve picking, packing, and shipping products to customers.
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