About this role
Overview
It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay (get paid weekly or opt in Daily Pay!), flexible schedules, and excellent benefits including a 401K and Pension Plan, tuition assistance and more!
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.
Pay starts at $14 / hour
Responsibilities
1. Maintenance of Guest Service Standards
a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
h. Ensures all unused check lanes are blocked off when not is use.
i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. Training and Development of Front End Hosts
a. Provides training and direction to hosts not meeting the front end standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. Process guest orders (including performing as a cashier or guest service clerk).
4. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Ability to stand for extended periods of time.
10. Demonstrate successful use of math skills.
11. Ability to work well with computers.
Other facts
About Lowes Foods
Lowes Foods began in 1954 as a single store in North Wilkesboro, NC, and has grown to become a major supermarket chain operating in North Carolina, South Carolina and Virginia.
The company grew rapidly during the 1960s, '70s and early '80s. Lowes Foods was acquired by Merchants Distributors, Inc. (MDI) in 1984 and began an aggressive expansion program in 1986, opening 19 stores over the next four years. In 1997, Lowes Foods acquired Byrds Food Stores, located in eastern North Carolina. It continued its growth in 2000 with the purchase of 13 Hannaford stores. Today Lowes Foods operates close to 100 stores and continues to open new stores throughout North and South Carolina. Lowes Foods continued to expand by opening its first Lowes Foods Fuel station in 2007. In 2010, a new Lowes Foods concept store was opened in Hickory, NC and in 2011, we introduced a new value format called Just$ave.
In 2013, Lowes Foods set out to break the mold of the standard supermarket and create a distinctive grocery shopping experience worthy of our Carolina roots. The development began with in depth consumer research and a series of overnight workshops designed to get the very best ideas from managers across all facets of the business including all store managers and many from MDI. During these workshops, our new vision for Lowes Foods was born: “We bring community back to the table.” And, a number of new concepts were created including Chicken Kitchen, SausageWorks, Pick & Prep, and the Community Table. In January, 2013, Lowes Foods re-opened the first store to offer all of the newly developed concepts in Clemmons, NC. This spirit of transformation is being carried through all of the Lowes Foods and Just$ave stores. And, the spark of innovation has led to continued development of new concepts to further differentiate our stores. While selection may vary from store to store, our commitment to quality, value and service are the same no matter where you shop.
What you'll do
- Supervise and ensure that every guest receives a pleasant checkout experience by maintaining guest service standards. Train and develop front end hosts while managing guest traffic flow and addressing guest requests.
Ready to join Lowes Foods?
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