About this role
Join our team as a day shift, full-time, Central Scheduling, Contact Center Trainer in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.
Responsibilities
- The Contact Center Trainer ensures a world-class patient experience by designing and facilitating technical (EPIC) and soft-skill training for adult learners.
- Retains talent through a positive onboarding, training, and transition experience.
- Forms strong relationships and collaborates with Operations and other Support departments to develop and deliver recurrent education to Schedulers.
- Applies adult learning principles and practices to continually improve curriculum and develop value-added continuing education.
- Develops industry-standard facilitator-led and web-based curriculum to enable the best patient experience.
- Has a positive cultural impact through engineering organizational learning within the contact center.
Qualifications
Job Requirements:
- Associate degree.
- 2+ years of healthcare work experience, hospital patient accounting experience, including clinical software.
- Required Epic training certification.
- Strong computer Skills, Word, Excel, and healthcare financial software.
Preferred Job Requirements:
- Bachelor’s degree.
Other facts
About Lovelace Health System
For nearly 100 years, Lovelace Health System has set new standards of care in New Mexico through revolutionary advances in medicine and surgery. Today, that legacy of accomplishment continues in our commitment to advanced technology and sensitive care. At Lovelace, we believe that each encounter with a patient or health care consumer offers an opportunity to make a difference in their health and well-being – and in our reputation for caring, customer service and positive outcomes. We've made investments in technology and programs to meet Albuquerque's evolving needs. With a network of acute care hospitals and Lovelace Medical Group clinics, we serve patients throughout the greater Albuquerque and Rio Rancho metropolitan area, as well as Roswell. We not only strive to be the provider of choice for patients, but employer of choice for health care professionals in New Mexico.
What you'll do
- The Contact Center Trainer is responsible for designing and facilitating technical (EPIC) and soft-skill training for adult learners to ensure a world-class patient experience. This includes collaborating with operations to develop recurrent education and engineering organizational learning within the contact center.
Ready to join Lovelace Health System?
Take the next step in your career journey