About this role
Job DetailsJob Location: LOS ANGELES COUNTY FAIR ASSOCIATION - POMONA, CA 91768Position Type: SeasonalSalary Range: $22.00 - $22.00 HourlyThe Box Office Specialist operates the box office ticketing systems. They will coordinate with box office staff, management, and external vendors to optimize ticketing processes and maintain high levels of customer satisfaction. In addition, create concert manifests within the ticketing platform used for the concert series.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Monitor sales and release additional tickets as areas sell or at company discretion
• Create concert manifest within the ticketing platform used for the concert series.
• Build out a new seating manifest in partnership with Ticketmaster. This includes creating the SECDAT Submission Form and project stewardship with Ticketmaster.
• Perform ticket sales operations, ensuring accuracy and efficiency in transactions while maintaining a high level of customer service
• Maintain adequate supplies of tickets, receipts, and other operational materials, ensuring smooth operations during peak periods
• Assist with generating reports on ticket sales, attendance, and other relevant metrics to track performance
• Provides information to Box office staff regarding performances and updated ticket policies
• Provides customer service by handling complaints in a professional and timely manner
• Troubleshoot seating issues that arise, process refunds approved by the Senior Event Manager
• Utilizes Ticketmaster software to process ticket sales, pull free tickets for public, staff, & others as directed by the Senior Event Manager
• Other duties as assigned
QualificationsSKILLS, KNOWLEDGE AND ABILITIES
• Maintains accuracy in financial transactions
• Must have excellent communication, interpersonal and problem-solving skills
• Previous experience in box office management, ticket sales, or customer service roles
• Must possess knowledge of computer applications and experience with Ticketmasters software program
• Ability to work well under pressure in a fast-paced environment
• Must have strong computer skills and understanding of the financial metrics involved in the performance of their duties
PHYSICAL REQUIREMENTS OF JOB
• Must be able to work a flexible schedule, including days, nights, weekends, and holidays
• Must be able to stand, sit, and move around the fairgrounds
• May be asked to lift and/or move up to 25 pounds
• Must be able to work in various weather conditions, such as heat, cold, or rain
• Must have reliable transportation
• Must be able to work every day at the L.A. County Fair
Other facts
About LOS ANGELES COUNTY FAIR ASSOCIATION
Under the direction of the Los Angeles County Fair Association, Fairplex is home to the LA County Fair and The Learning Centers which encompasses Fairtime Learning, The Child Development Center, The Career and Technical Education Center (CTEC) and the Junior Fair Board.
Fairplex also operates a diverse hospitality business with the Sheraton Fairplex Hotel & Conference Center, McKinley’s Grille, KOA RV Park, Finish Line Sports Grill and Cornucopia Foods. The 500-acre campus is also home to the Wally Parks NHRA Motorsports Museum and the Auto Club Raceway at Pomona, Barretts Sales & Racing, and the Los Angeles International Wine, Spirits, Beer and Extra Virgin Olive Oil Competitions.
For more information visit www.fairplex.com
What you'll do
- The Box Office Specialist operates ticketing systems and coordinates with staff and vendors to optimize ticketing processes. They also create concert manifests and ensure high levels of customer satisfaction.
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